Forum Discussion
EA_Leeuw
Community Manager
3 years ago@NOLAItsNotOva, alright, so it is not EA Play that 'crashes' on your system, but BF2042 (that you got via EA Play for Xbox) that crashes on your Xbox, correct?
3 years ago
@EA_Leeuw Correct. I've been seeing multiple posts with people having the same issue. But no one has given a solution to this issue, EA reps just keep asking the same questions in a different format. I tried playing last night and the problem got worse to where the whole console will just turn itself off. Was able to play maybe 10 minutes at most, then the game would freeze and a few seconds later, the console will turn off.
- EA_Leeuw3 years ago
Community Manager
Hey @NOLAItsNotOva,
If your console completely shuts down when playing a game, make sure that the console is in a well ventilated place, as it are signs of possible overheating or other hardware/firmware failures.- 3 years ago
@EA_Leeuw Console is in a well ventilated area. This is the only game that I have this issue with. All my other games work perfectly fine. At first it was just throwing me to the dashboard. After that happened about 3 times, it has now started just shutting down my console