This has happened since launch occasionally but today was extremely bad.
My Series x either completely shut down or went back to the dashboard after freezing during matches in BF 2042 (5) times today.
My Series X is well taken care of super clean in a well ventilated area, and this ONLY happens with this game.
I did hard resets, unplugged my Series x and all the other technical support strategies, and it’s still happening.
This is unacceptable, one or twice a week i could deal with but this is the first time it happened 5 damn times in one day.
I play all my other games on the reg and this never happens, but this game has been shutting down my Series X periodically since launch.
Community ManagerHey @OldSkoolzFinest,
Cheers for the report.
In the past, these kinds of unfortunate happenings were usually caused by unstable Xbox Firmware, AKA maybe being on the Xbox Insiders (Preview) Firmware branch. Are you also using the Preview Xbox firmware?
We have also seen that it could be caused by certain Power State options: https://answers.ea.com/t5/Technical-Issues/Xbox-Series-X-BF2042-Crash-Persists/td-p/11024163.
Could you maybe give those steps a try?
@EA_LeeuwI’m not part of the Xbox insider program and my Xbox has always been on the lower power state option since it released.
I’ve seen many threads from reddit to Microsoft of many players only having this issue with this Particular BF only on the Series X with no resolution for most.
Like i said this is only happening with this game. I play all kinds of good quality games from different genres and this never happens to my Xbox leading me to believe it’s poor optimization on the games part, or possibly the introduction of crossplay with PC players causing unstable servers since this didn’t happen on past BF for me. I’m not a developer just a long time gamer so i can only guess.
Thanks for the help……
