Forum Discussion
Product: Battlefield 2042
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Breakthrough
Please select your region North America
On which server did this happen? Any
When did this happen? (dd.mm.yy hh:mm) Recently
Summarize your bug Game will freeze up, the controller becomes unresponsive and then the Xbox console will shut itself off and I’ll have to turn it back on
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Play a couple games and it might happen to you
What happens when the bug occurs? Game freezes up and the controller becomes unresponsive and the console shuts itself off
What should be happening instead? Game should be playable as intended
Plz
- EA_Illium2 years ago
EA Staff (Retired)
Hi @thnx_matt When you have a moment can we try our Xbox troubleshooting and check if this continues?
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
- 2 years ago
I’ve done those before but still doesn’t fix the issue sadly :/
- jimmymen2 years agoSeasoned Newcomer
@thnx_matt Same problem here, @EA_Illium Sorry but this did not help at all☹️