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I’m on a Xbox series X and can’t remember when it started think halfway though season 1 or start is season 2 I would join a game and 10 to 30 minutes in to the match or just befor the match finished my game would crash to Home Screen or turn off my Xbox series X with will then restart since then I try uninstalling and reinstalling many times and tryed a factor reset on my Xbox even try clearing my battlefield saved data yet none of it has worked so since season 4 stated I thought I ask here for help fixing this or getting help
- EA_Illium3 years ago
EA Staff (Retired)
Hi @CPTosiris2098 When you have a moment lets try the following steps and check if this continues.
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
- 3 years ago
Did work still crashing do you have any other advise
- 3 years ago
It didn’t work still crashing any other advice the other person is my friend try to help me
- 3 years ago
None of these "fixes" actually work and everyone visting this thread is wasting their time. A huge amount of people have a product they paid for and are unable to play for more than minutes at a time, for over a year at this point, and we still see the same BS copy paste response from mods with no actual resolution. It this * just never going to be fixed? At least come outright and * say it.
This is a constant theme with games made by EA. Not a SINGLE GAME in my library hard crashes my series X except for 2. Want to know what each one has in common? THEY. ARE. BOTH. MADE. BY. EA.
It's not a ventilation issue, it's not "you need to reinstall", it's not "clear your cache". It's that the product is flat out BROKEN.
- 3 years ago
Just an update. Had a friend who just picked up a new series X last week and is now getting this same * issue LOL. When is this going to be addressed? I think enough people need to contact Microsoft and ask why they still have a game for sale on their store and is completely unplayable for a LOT of people. This is straight up * ridiculous.
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