Forum Discussion
EA_Illium
EA Staff (Retired)
2 years agoHi @thnx_matt When you have a moment can we try our Xbox troubleshooting and check if this continues?
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
jimmymen
2 years agoSeasoned Newcomer
@thnx_matt Same problem here, @EA_Illium Sorry but this did not help at all☹️