Forum Discussion

3 years ago

Battlefield 2042 Xbox Crashing or Shutting Down console

@EA_Atic I’ve seen you active in posts in the past regarding EA games causing the Xbox Series X to crash. I also experience these issues. I’ve tried everything listed in all of the support posts and...

technical issues

EA_Illium

EA Staff (Retired)

3 years ago

Hi @CPTosiris2098 When you have a moment lets try the following steps and check if this continues.

Quit the game and other running apps from Quick Resume (For Series X|S consoles)
Remove any connected device, or additional USB's from the console then restart the Xbox and check
Check for updates
Try the steps in our Connection and Advance Connection Guides
Open you're Xbox NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray
Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings
Go to advanced settings > Alternate Mac address > Select clear
Select restart

SGTBEEF117

Rising Rookie

3 years ago

SGTBEEF117
Rising Rookie
3 years ago
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- iiisinkyiii
  New Traveler
  3 years ago
  @chase11394 Been through the ringer over many updates with no fixes for the X/S crashing which seemed to get worse over time. Now, only 30 seconds into a match of 128 conquest with jets flying overhead, crash. Doesn't seem to happen on non-vehicle modes.
  Let me know if you guys get Series X/S game crash/ console crash on non-vehicle modes like 128 rush XL.
  Others have reported the SU-57 flanker being nearby as the cause of their crash. But they tell us to contact microsoft, lmao. Games from other publishers work fine for me.
  - MrBluePlaydoh
    3 years ago
    Oh look another topic about crashing on the xbox series x but if you read here - https://answers.ea.com/t5/Technical-Issues/Xbox-Series-X-BF2042-Crash-Persists/td-p/11024163/jump-to/first-unread-message you will see the EA accounts saying "its not an issue its your xbox" yep they are passing the buck guys! they even marked that topic as solved hahaha can not make this up. its not acceptable and im being very vocal about this and i will not stop till its fixed! my son has not been able to finish a single match! shocking.