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cronoss95's avatar
cronoss95
3 years ago

Battlepass missing from account

just got off from a chat with ea support since my premium bp isnt showing in my account, even though I preordered the correct edition and also have the receipt. Hope this will be resolved soon!
bug
gameboy695's avatar
gameboy695
3 years ago
@cronoss95 I'm also having the same problem. I managed to get in about 1 hour after the season started and it said I had it but I got kicked off and reconnected and it says that I don't have it
EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
3 years ago
Hi @gameboy695, @cronoss95, try playing a bit and see if anything unlocks for you.

We are still experience issue son our side.
The Battle Pass is now active, but to reduce the number of Data Persistence errors, we've temporarily restricted it from granting unlocks.

You're still earning progression on the Battle Pass, and unlocks will be delivered once we've solved our other issues.

https://twitter.com/BattlefieldComm/status/1534898330135891970

/Atic
  • gameboy695's avatar
    gameboy695
    3 years ago
    @EA_Atic Yeah it's unlocking the free tiers but the premium ones are still locked
    • gameboy695's avatar
      gameboy695
      3 years ago
      @gameboy695 I have just restarted my game and they have now been unlocked however the 4 premium awards at the start are still locked for me
      • EA_Atic's avatar
        EA_Atic
        Icon for DICE Team rankDICE Team
        3 years ago

        @gameboy695 @cronoss95  We have managed to make changes, and get some of you back into servers over the last 30 Minutes. Some players may still receive a Persistence Data Issue. Reload your game if you do.

        Servers are now active again and you can now login and play Season 1: Zero Hour.

        Known Issue: Battle Pass and Progression When you reach the main menu on first login, you may see incorrect information. Once you've completed a full round, your data should resync, and you should be granted the correct unlocks.

        /Atic

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