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bovietsullet_89
9 months agoSeasoned Newcomer
of course it is, but steam support said that i have to deal with ea to solve this issue, so it's kind of endless loop
ElliotLH
9 months agoHero+
Generally speaking they responsibility lies with the retailer, since that is who the contract of sale is with. However, if they're not prepared to help, you'll could try opening a case at help.ea.com.
Steam are a Trusted Retailer (https://help.ea.com/uk/help/faq/where-to-buy-ea-games-v2/#trusted), so EA Help may be able to assist you.