Forum Discussion

Juiciebag's avatar
4 years ago
Solved

Got banned for nothing and EA wont unban me

Hello, so some days ago i tried starting Bf 2042, then i suddenly i got the message saying my account got deactivated, for breaking Ea user rules, basically means banned.

I emailed EA after few days they said, that i got banned for cheating and they wont unban me. The thing is i only have 18 hours and literally didnt do anything. I had no program or anything on.

I payed 60 euros, and now im just banned randomly is this a joke? Isnt this theft? They only investigated my case for some days, so it was probably a auto message. So they didnt ACTUALLY investigate my case. Why is there even a button to disput the ban when they dont even care?

I wrote another email, but it surely wont do anything, they literally just stole my money. Be careful guys, you will get banned in game for cheating when being better than the average player lmao. And i wasnt even that good to be reported. So tell me EA, what should i do? You wont investigate my case even tho im innocent. 

  • Hey all, if there is a ban on your account then you will need to speak to our Terms of Service team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

     

10 Replies

  • I got banned too. I didnt cheat. I call it for false ban, because im being honest with my self, I didnt cheat. I got pissed because I got banned so randomly. some of my friends will look at me as cheater now thanks to EA POOR ANTICHEAT. i start reading post like this. I was afair of this aswell, as for today. I got the auto bot reply, they look into it and investigated it. surely they did not. wheres the prove of me cheating? first of all, why would I cheat on a simple fps game as BF? I been palying BF3 & BF4 with good stats. I played wz and hit 0,1% highest kd players, I played 2years valorant and got immortal with multiple accounts. I train aimlab everyweek for valorant. and they have one of the greatest anticheat vanguard, and found nothing. so when I got the ban. I was not sure about the reasons, cause it didnt give me the reasons of me beeing ban other than cheat, whats cheating? I start reading other post some mention about MSI burner, or Corsair iCUE, so I thought it most be it. I use both. because it has nothing to do with cheating. and Im so pissed because I paid 100euro for ultimate edition, yes. im a BF fan, I been exicted and hype for this game. I would even support it, continuesly play it, even its in such a bad state. but yeah... go scam your fans EA. randomly false ban us. dont tell me go and do another case to team term service. legit do they even know what they doing? because surely we get bot reply. and not one really look into things. 

  • Hi

    I also got banned for no reason. EA won't unban me. Giving me no reason as to why I got banned. Just saying I cheated and then no proof.

    I find this very weird

  • sherman401's avatar
    sherman401
    4 years ago

    Same thing happened to me. Banned for "cheating". And they denied my claim. I was not cheating lol im not even that good at the game. Paid $90 for it and they just stole my money. If it doesnt get resolved ill never buy another EA game or battlefield game ever again.

  • AliAvali's avatar
    AliAvali
    4 years ago

    Kinda funny seeing all these "i got banned for nothing" posts... I play on the same computer as other development programs, memory readers, and emulators... I have yet to get flagged on EA or any other companies or brands of Anti-Cheat. ... but sure, yall did nothing xD

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey all, if there is a ban on your account then you will need to speak to our Terms of Service team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

     

  • I too got banned around the same time these guys did and did not break any code of conduct. Not sure if EasyCheat is suspecting another program for cheating or not but i quite literally have low hours in the game and only play coop with friends. Not once did i use 3rd party cheats, not once did I exploit a bug, not once was I being toxic in a chat, being that i never really go into online sessions due to the horrendous hit reg issues. I have already opened up tickets over and over again and they say that the ban is just, which is a false statement, and they closed the issue. I have done some research and found that there is a TREMENDOUS amount of false bans going on in bf2042. I have played many EA games and never ran into this issue, the moment I start playing BF immediately i get banned. There is something very fishy going on that I think might warrant a lawyer looking into it or even a P.I. When it comes to consumer money, and the company bans you without legitimate reasoning, it turns into highway robbery. In many ways most gaming companies including Jagex (which ended up doing the same thing to me but later repealed my ban after they investigated and found out it was a bug in the system) would actually give a more specified reason for the ban and even provided evidence. Evidence that actually worked in both the consumer and game developer as we were able to pinpoint the issue in the system. EA lacks that. If I don't ever touch BF2042 again because of this nonsense, that's fine by me as it seems to be a huge problem child, but there best be financial compensation for the loss of a product that was ripped away from me due to an issue with their Anti-Cheat system. Below I will even post some other articles claiming the same thing on the nature of BF2042 anti-cheat system banning others falsely. I hope EA can look into this better with a better support system. 

    https://bestgamingtips.com/battlefield-2042-false-ban/

    https://www.youtube.com/watch?v=IWqDY2wNuKg

    This is a streamer that also got false banned live in the middle of gaming. 

    Although I rather not like to pose Reddit inquiries of issues with cheating as most of them are, I find that this post has a ton of similar coincidences into what most of us are facing.

    EA support team, this is a huge embarrassment in your company, and I would suggest finding a new Anti-Cheat system. 

  • @AliAvali Kinda funny you not the one spent 100euro, and a exfan of bf. and suddenly you the one got accuss for cheating. when the game itself is BF, classes with wallhack abilities, and prox sensor as gadget? pin point aim from other competive fps game. why would we need to cheat? in bf? its bf. funny I never got banned from RIOT vangaurd which is 100times better than this BOT EAC. with BOT term service team. and lying supports lying CEO saying that the game was finished ahead of time. months ago? so yeah. here we are. its us who playing a 30% unfinish game that cost 50-100euro, with * eac. palying a game from a triple A company not with honest CEO right? we are the criminal right? funny, people liek you can be that blind.
  • AliAvali's avatar
    AliAvali
    4 years ago

    Kinda funny actually... I did spend 100USD on the game. And my statement is still true... I have development tools on my computer and I don't get flagged. 


    @BL00DY_Sunday wrote:
    @AliAvaliKinda funny you not the one spent 100euro, and a exfan of bf. and suddenly you the one got accuss for cheating. when the game itself is BF, classes with wallhack abilities, and prox sensor as gadget? pin point aim from other competive fps game. why would we need to cheat? in bf? its bf. funny I never got banned from RIOT vangaurd which is 100times better than this BOT EAC. with BOT term service team. and lying supports lying CEO saying that the game was finished ahead of time. months ago? so yeah. here we are. its us who playing a 30% unfinish game that cost 50-100euro, with * eac. palying a game from a triple A company not with honest CEO right? we are the criminal right? funny, people liek you can be that blind.
  • @Juiciebag I got banned too for NO REASON and I didnt do anything wrong, they said they cannot provide more info about my ban...Thats BIG BS I have paid £89 for a membership in order to play BF 2042 and that aint refundable either! What a JOKE...EA is a bad company which want to control players and ban users the way they like...No wonder they have tons of bad reviews alll over internet! Im just disgusted
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @C0mBatStat3Rbrn if you have a ban on your account then please appeal it with our TOS team.


    I'm going to go ahead and lock this thread.

    Darko 

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