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MuGuce's avatar
4 years ago

BF 2042 Crashing on Xbox X still

I have not seen an update on this. When I contacted EA support they told me they were UNAWARE of this issue happening. LOL. It happens randomly while playing BF 2042, that the game will crash and send me back to my Xbox X home screen. NAT is always open. On fiber optic cable through ATT for internet. I have cleared the cache. I have cleared the save files. I have uninstalled and reinstalled the game. I have factory reset the console and uploaded everything again. I have cleared the MAC address. The game and system are updated. I have deleted and reloaded my profile. I have removed it from my router and added it back. It started happening after the first big update for BF 2042 this year. It is apparent that I will get no one intelligent from EA to help. Has anyone had this issue, still having this issue, or has had and has a fix for it?

39 Replies

  • Product: Battlefield 2042
    Platform: Xbox
    Please specify your platform model: Series X
    Are you using any software with an overlay? No

    Which part of the game is the issue happening in? Multiplayer
    Which part of the mode? All modes
    Please select your region United States
    On which server did this happen? All of them.
    When did this happen? (dd.mm.yy hh:mm) Pretty much every time I play. I would be lucky to get through a match or two without crashed. Happens more frequently around 3-5AM UTC.
    Summarize your bug: When the crash happens, the picture would freeze with sounds fading away to complete silent and the game would continue to hang for a few seconds before red/green/blue flake shows up and crash to the dashboard. Dashboard will not be immediately usable for a few seconds (if any operations attempted, the dashboard will either failed to respond or cause the console to shutdown).
    How often does the bug occur? Almost every single match.
    Steps: How can we find the bug ourselves? Playing the game on an Xbox Series X
    What happens when the bug occurs? The game freezes and crashes to the Xbox dashboard.
    What should be happening instead? Not crashing on every match.

    I am glad I am not the only one having these crashes on Series X. There is no pattern leading up to the crash.

    When the crash happens, the picture would freeze with sounds fading away to complete silent and the game would continue to hang for a few seconds before red/green/blue flake shows up and crash to the dashboard. Dashboard will not be immediately usable for a few seconds (if any operations attempted, the dashboard will either failed to respond or cause the console to shutdown).

    In my situation, everything is up to date, have attempted reinstall and resetting the PSU in the past but nothing works. The frequency of the crashes differs from version to version, but the last few versions (maybe two versions) are just unplayable.

  • @EA_Atic I get a mixture. 1 - 2 hard crashes that turn off the Xbox, and 2 - 5 crashes to desktop. I’m on series x as well. Only happens with the series x version of the game. Xbox one version doesn’t crash but is a pain to play due to the stutter and input lag.

    Crashes to desktop are just instant, no warning it’s coming. The hard crashes are usually preceded by a few seconds of stutter then game freeze/Xbox becomes unresponsive and a shut down.

    Tried all the steps and have chatted to a help specialist to try to resolve. Have reinstalled the game and also factory reset my Xbox but it didn’t resolve the issue.

    It’s not every game, I can get 1 or 2 full games sometimes but it is a daily occurrence.
  • I have also many Crashes on my Xbox Series X, but only when I play BF2042...It sucks..i cannot play That Game..any Updates about That ????

  • MuGuce's avatar
    MuGuce
    4 years ago

    Why is this thread still going? This has been an issue since last November. There are still a ton of us out there having this issue. I am still having the issue on my X box x. I have done everything they have asked. Twice. Sometimes 3 times. Still crashing to my x box dashboard. The servers are kicking people. Some more than others. This is an EA issue. Not ours but they keep on insisting with asking the same questions. I understand that there is a procedure to follow. That the devs have to start where they were trained and send it up and from there..that is where the failure on EA's part is apparent. The leadership is not making this a priority. Somewhere the scope of providing an ultimate gaming experience got lost. This is an issue that will not be fixed anytime soon. The game has become an ulcer to play. The joy in it is almost gone. Sitting there with your friends. Enjoying the stupid that exists. The cheaters pissing people off. Talking smack. Listening to people cry about how they got robbed (all of this makes for a fun game and you know it) Having the game of your life. The kills are rolling in. You cant miss. You cant die. You know you got that number one spot or at least top 5..and BAM. Freeze. Done. Goodbye. Your system shuts off or it crashes to the home screen of your xbox x or whatever platform you are on. We are all wasting our time here. You might as well just play something else or accept that we do not matter to those in charge.

  • @MuGuce @BattlefieldDICEr
    Saw you on a similar thread a few weeks ago. Issue has been ongoing for months tried All troubleshooting and answered tonnes of questions about our set ups etc. still no fix, can you even confirm that this is an issue you are aware of and looking to fix?
  • nirrar's avatar
    nirrar
    4 years ago

    Lately I've been trying to play batlefield 2042, and it can't be called a normal game.

    Console xbox series x.
    Problems with the game battlefield 2042:
    - game crashes,
    - game shuts down at random times to dashboard,
    - game shuts down and shuts down the console,
    - the game shuts down when the resolution on the console is set to 1080p 60 Hz or 120 Hz,
    - game shuts down when 1440p 60 Hz or 120 Hz resolution is set,
    the game shuts down when VRR is enabled/disabled,
    Restored the console to factory settings, I tested three different systems with insider and the problem is the same. I restored the console to factory settings and installed ONLY battlefield 2042 - the above problems still occur.

    The problem did not occur before the big update introducing seasons.

    I checked the temperature of the console. There is a maximum of 50 degrees celsius at the warm air outlet. Other games work without any obstacles. Battlefield V, I, IV work fine and do not shut down.

    No current solutions help.

    In this video you can see how the game crashes:

    https://www.youtube.com/watch?v=kbnYpidMPjw 

  • My issue started after the first big update they did earlier this year. After that was when my crashes started to occur. Today, I could not even get into Conquest. I had to play other modes. This game is plagued with failure. HA..so I just checked on the status of the thread I had submitted and it was closed on August 5th lol. I guess they got tired of me or just gave up.

  • I am having random shutdown every 10-30min on both of our series X. They are a year apart in age connected to very different TVs (one basic 1080p no HDR) and the other an LG C1 at 4k 120fps Dolby Vision. This problem needs to be addressed asap. In my 20 years of playing BF games I’ve never seen anything like this.

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