3 years ago

BF 2042 reboots my PC when in the menus

PC Restarts randomly when playing BF 2042

Hi, bit of a weird problem here I am hoping someone has a fix for.

I have been playing since launch with zero issues, but since about 4 weeks ago (but hard to say as I took a break from the game for a few months) my PC will literally restart itself while in the menus. Generally this happens only in the menus, never in game. In fact it happens without fail on the first time I load the game up for the day within a minute of being in the menus. After the reboot I can play fine, sometimes all night for hours, other times it will reboot again between games in the menu after a few games.

I can play other demanding games no problem, COD all night long, not an issue... it is just bf2042, can run unreal engine editor, 3ds max, photoshop and other graphics heavy apps with no issue.

Temps are fine.

Ryzen 5800x

Gefore RTX 3070

32 GB 3200 mhz Corsair ram

crucial m.2 nvme drive

Windows 11, however same issue on windows 10

Latest bios

all latest drivers for hardware inc video card.

No overclocking

In every other respect my PC performs flawlessly except for this issue in BF2042

DXdiag attached.

I have seen plenty of other unresolved posts here and on reddit with this same issue (From the event log):

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

The details view of this entry contains further information.

If anyone has found a fix for this error i would really appreciate it as it is extremely frustrating!

DxDiag.txt108 KB

technical issues

12 Replies

EA_Barry
Community Manager
3 years ago
@WTFxxPrYzM

There are bluescreen and other crashes in your DxDiag, try the following:

Download and install all available Windows Updates

Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

Thanks.
gorgorito1244
3 years ago
@EA_Barry
this problem exists since several previous patches, I even reinstalled windows and the problem still persists and if more people have not reported it is because surely those people are tired of waiting for a solution.
Rokebo73
Seasoned Ace
3 years ago
@gorgorito1244 Or didnt popst enough detail to investigate !
Post a dxdiag and some system details.
Also what troubleshoot have ya already done ?
did ya do a cleanboot ?

@WTFxxPrYzM did try a cleanboot ?
vydenis
3 years ago
They dont care man, they just blame other software instead of theirs --- if its a software issue, if not - why even mention it.
WTFxxPrYzM
3 years ago
Starting to get that feeling sadly, but will follow through with their BS "Support" anyway
WTFxxPrYzM
3 years ago
Have done SFC, have done clean boot, windows and all drivers are up to date, same issue happening although tonight it wasnt just in the menus, its mainly entering a game, or changing to another game as game ends i have noticed so it seems like a graphics loading/unloading thing or a network problem.
vydenis
3 years ago
@WTFxxPrYzMhave you tried changing ram settings, maybe disable any overclocks entirely, or check if voltage is too high.\

Yesterday I still crashed on hourglass in the middle of nowhere but it felt somewhat better on new maps lol.
WTFxxPrYzM
3 years ago
@vydenis i have no overclocks, ram settings are standard / recommended for the hardware, as are the voltages. As i said in OP battlefield 2042 is the only game that does this, and i play other much more graphically intensive games with no problem. I also work as a 3d artist and use Unreal engine and 3ds max on a daily basis with demanding scenes- no problems at all. This leads me to believe it is purely a problem with the software.
Next thing i will do, although probably a waste of time is uninstall and reinstall to a different drive.
Rokebo73
Seasoned Ace
3 years ago
@WTFxxPrYzM Youre sure windows isnt messed up (registry / files) some how ?

cheers
WTFxxPrYzM
3 years ago
I have now also tried the following:
Tried uninstall and redownload then reinstall BF 2042 on a different SSD drive
Turned off XMP for ram (Even though i believe this is pointless)
reinstall via clean install / DDU removal and reinstall of Nvidia drivers
Uninstalled razer chroma software as i had heard from others this can cause issues
In every case it has not fixed the issue, still reboots my PC and i can recreate this if i just leave the pc running in the menu for 1 to 2 minutes after loading.
I am not getting any crash dump files written.