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Azunyaya's avatar
Azunyaya
7 months ago

BF2042 crashed when connecting to the server at the loading screen

When I recently launched Battlefield 2042, it must have crashed when connecting to the server at the loading screen.
I've tried deleting the AC file and rolling back the AMD drivers, but it doesn't work.
Here is my device info and attached file is CrashDumps.

Computer Information:
Manufacturer: ASUS
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: 12th Gen Intel(R) Core(TM) i7-12700
CPU Family: 0x6
CPU Model: 0x97
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 2112 MHz
20 logical processors
12 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 11 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: AMD Radeon RX 6750 XT
DirectX Driver Name: amdxn32.dll
Driver Version: 31.0.24031.5001
DirectX Driver Version: 31.0.24031.5001
Driver Date: 4 17 2024
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 144 Hz
DirectX Card: AMD Radeon RX 6750 XT
VendorID: 0x1002
DeviceID: 0x73df
Revision: 0xc0
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 2560 x 1440
Desktop Resolution: 2560 x 1440
Primary Display Size: 23.50" x 13.23" (26.97" diag), 59.7cm x 33.6cm (68.5cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: (HECATE G2 GAMING HEADSET)
Memory:
RAM: 32509 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 2906486 MB
Largest Free Hard Disk Block: 268469 MB
OS Install Date: 8�� 07 2022
Game Controller: None detected
MAC Address hash: b6437decd905cd9f4e9475af5bfd208dddc1255e
Storage:
Disk serial number hash: 3de4ba1a
Number of SSDs: 2
SSD sizes: 1024G,1024G
Number of HDDs: 1
HDD sizes: 1000G
Number of removable drives: 0
technical issues

7 Replies

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  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    7 months ago
    @Azunyaya Ya are running a laptop?
    Could you post dxdiag please.
    What troubleshoot did ya do already at your system?

    Cheers
  • Azunyaya's avatar
    Azunyaya
    7 months ago

    No, it's desktop. Dxdiag.txt is attached.

    What I did:

    Reboot.

    Reinstall ea app.

    Roll back AMD driver from 24.9.1(lastest) to 24.2.1 or 24.4.1.

    Delete anticheat files.

    Using steam checking the integrity of game files.

    I can launch BTF1 without it crashing, but once I join a battle or story mode, it crashes.

    I can't customize soldiers either, and I guess it crashes once it needs to load 3D models.

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    7 months ago

    @Azunyaya  Your dxdiag does how errors with RADEON and ATI software.
    This ati software for the ATI Hotkey feature.
    And this radeon software for your GPU ? (or other tools/hardware thats connected -> fans , pump , rgb ect ect?).

    Cheers

    PS some software got a special uninstall tool (check manufacture website) to uninstall their software.
    Pre download latest GPU drivers and chipset drivers (also from manufacture website) before ya use this uninstall tool.

  • Azunyaya's avatar
    Azunyaya
    7 months ago

    I used amdcleanuputility.exe to completely uninstall RADEON related software, but I don't know if ATI software is related to it.
    Then I downloaded and installed the latest graphics driver from AMD again, without installing RADEON software. But it still didn't work.
    Attached is the dxdiag after I did this series of operations.

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    7 months ago

    @Azunyaya  Hey man
    In the search bar, type cmd.
    Right-click on cmd.exe and select Run as Administrator.
    Type SFC /scannow and press the Enter key.
    Wait till its done , will need a few seconds/minutes, depends on system.
    After SFC /SCANNOW is done,  ya should reboot system


    Re-enter Command Prompt as Administrator and run these:
    dism.exe /online /cleanup-image /startcomponentcleanup
    dism.exe /online /cleanup-image /scanhealth
    dism.exe /online /cleanup-image /restorehealth

    Test game and update us.
    I also see a lot of errors are fixed in dxdiag2 and not being shown anymore.

    Cheers

  • Azunyaya's avatar
    Azunyaya
    7 months ago

    ☹️

    I think I found the problem.
    I checked the Windows system error log and found that there were two disk errors every time I started the game. So I checked the SSD where the game was installed and found that there were many bad sectors. I thought I should prepare to back up the data and replace the SSD.

    Sorry for the trouble I caused.

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    7 months ago
    @Azunyaya Ah yeah , thats bad a faulty SSD.
    But also good to read ya find the issue and gonna fix it.
    Dont forget to update the firmware from your current / new ssd !

    Cheers

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