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-Mik3c-'s avatar
-Mik3c-
3 years ago
Solved

BF2042.exe memory corruption crashes

Hi everyone,

I'm facing some issues on PC platform: the game is continuously crashing due to memory corruption by Denuvo component.

According to minidumps produced during crash handling, I'm seeing two different exception types:

First one:

Engine_Render_Core2_PlatformPcDx12+0x69b50:
00007ff9`a7209b50 488b01          mov     rax,qword ptr [rcx] ds:00770000`00000000=????????????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ff9a7209b50 (Engine_Render_Core2_PlatformPcDx12+0x0000000000069b50)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME:  BF2042.exe

READ_ADDRESS:  ffffffffffffffff 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

STACK_TEXT:  
00000000`4e7a61e0 00007ff9`a732f0bc     : 00000002`1f681580 00000000`4e7a6450 00000000`0000006f 00000000`0000006f : Engine_Render_Core2_PlatformPcDx12+0x69b50
00000000`4e7a6230 00007ff9`a736f36a     : 00000000`4f629810 00000000`56a25320 00000000`56a252e8 00000002`1f681580 : Engine_Render_Core2_PlatformPcDx12+0x18f0bc
00000000`4e7a62a0 00007ff9`a734662a     : 00000000`4e7a6450 00000000`4e7a63f8 00000001`70dd3000 00007ff9`a736af2b : Engine_Render_Core2_PlatformPcDx12!DeviceInit+0x399ca
00000000`4e7a6300 00000001`4336993d     : 00000001`70dd3000 00000000`e9343450 00000000`0000006f 00000000`00000000 : Engine_Render_Core2_PlatformPcDx12!DeviceInit+0x10c8a
00000000`4e7a6350 00000001`4334e3b0     : 00000000`82797e70 00000000`4f6150d0 00000000`4f6150d0 00000000`4e7af000 : BF2042!GetDenuvoTimeTicketRequest+0x236abd
00000000`4e7aeb30 00000001`432c50ad     : 00000000`4f610410 00000000`4e7af640 00000000`0b515a00 00000000`4f942700 : BF2042!GetDenuvoTimeTicketRequest+0x21b530
00000000`4e7af540 00000001`432c54bc     : 00000000`00051cac 00000000`00000000 00000000`00000002 00000000`00000000 : BF2042!GetDenuvoTimeTicketRequest+0x19222d
00000000`4e7af740 00000001`432c4d98     : 00000000`4f610ed0 00000000`09142160 00000000`4f610410 00000000`09142160 : BF2042!GetDenuvoTimeTicketRequest+0x19263c
00000000`4e7af890 00000001`432c55ba     : 00000000`4f610410 00000000`00000000 00000000`00000000 00000000`0b515a00 : BF2042!GetDenuvoTimeTicketRequest+0x191f18
00000000`4e7af8d0 00000001`42d35fc4     : 00000000`47cce880 00000000`47cc5c00 00000000`00000000 00000000`a8e91f70 : BF2042!GetDenuvoTimeTicketRequest+0x19273a
00000000`4e7af9c0 00000001`42d3beba     : 00000000`47d8f740 00000000`4e7afba8 00000000`00000000 00000001`42d3e113 : BF2042!isGlimpseEnabled+0x29f0344
00000000`4e7afac0 00000001`42d3946c     : 00000001`464df2b8 00000001`464df2b8 00000000`ffffffff 00000001`464df2b8 : BF2042!isGlimpseEnabled+0x29f623a
00000000`4e7afb20 00000001`42d3bd42     : 00000000`00000002 00000000`4e7afd20 00000000`ffffffff 00007ffa`7b384300 : BF2042!isGlimpseEnabled+0x29f37ec
00000000`4e7afc00 00000001`42d3c086     : 00000000`00000000 00007ffa`78a66f1c 00000000`00000000 00000000`0018000c : BF2042!isGlimpseEnabled+0x29f60c2
00000000`4e7afc60 00000001`42d3baaa     : 00000000`00009fc0 00000000`000003c8 00000000`00000000 00000000`000001f8 : BF2042!isGlimpseEnabled+0x29f6406
00000000`4e7afda0 00000001`42a7d176     : 00000000`4e7afea0 00000000`00000000 00000000`00000000 00000001`43e2c596 : BF2042!isGlimpseEnabled+0x29f5e2a
00000000`4e7afe10 00000001`42a7d034     : 00000000`364617e0 00000000`364617a0 00000001`42d3b980 00000000`0000000c : BF2042!isGlimpseEnabled+0x27374f6
00000000`4e7afe60 00000001`5790281e     : 00000000`00000000 00000000`00000000 00006ca8`162f5c1a 00000000`00000007 : BF2042!isGlimpseEnabled+0x27373b4
00000000`4e7afea0 00000001`58361cf0     : 00000001`42d3b980 00000000`00000007 00000000`00000007 00000001`42d3b980 : BF2042!flite_lang_list+0x1118f47e
00000000`4e7afed0 00007ffa`788a6c0c     : 00000000`05bb3320 00000000`00000000 89e5bfa7`7ed10370 00007ffa`788a6bc0 : BF2042!flite_lang_list+0x11bee950
00000000`4e7aff00 00007ffa`79a554e0     : 00000000`00000000 00000000`00000000 00000000`00000000 00007ffa`788a6bc0 : ucrtbase!thread_start<unsigned int (__cdecl*)(void *),1>+0x4c
00000000`4e7aff30 00007ffa`7b2e485b     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x10
00000000`4e7aff60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x2b


SYMBOL_NAME:  Engine_Render_Core2_PlatformPcDx12+69b50

MODULE_NAME: Engine_Render_Core2_PlatformPcDx12

IMAGE_NAME:  Engine.Render.Core2.PlatformPcDx12.dll

STACK_COMMAND:  ~31s; .ecxr ; kb

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_Engine.Render.Core2.PlatformPcDx12.dll!Unknown

OS_VERSION:  10.0.22000.1

BUILDLAB_STR:  co_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  2.4.0.0

FAILURE_ID_HASH:  {0557dba4-3fd0-8685-22e7-a481df034b71}

Followup:     MachineOwner
---------

 Second one:

CONTEXT:  (.ecxr)rax=000000000000001f rbx=00000000ee7fe6a0 rcx=0000000000006189
rdx=0000000000000000 rsi=000000004eb20320 rdi=000000195eae1210
rip=000000014375fe5c rsp=000000004e60ded0 rbp=000000000001a803
 r8=000000000000082c  r9=00000000e63b7d80 r10=000000004eb203a8
r11=000000004e60dd80 r12=000000004eb20b70 r13=00000000493f1270
r14=000000000000000e r15=000000000041601f
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
BF2042!GetDenuvoTimeTicketRequest+0x62cfdc:
00000001`4375fe5c 4c8b34c1        mov     r14,qword ptr [rcx+rax*8] ds:00000000`00006281=????????????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 000000014375fe5c (BF2042!GetDenuvoTimeTicketRequest+0x000000000062cfdc)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000006281
Attempt to read from address 0000000000006281

PROCESS_NAME:  BF2042.exe

READ_ADDRESS:  0000000000006281 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000006281

ADDITIONAL_DEBUG_TEXT:  Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]

STACK_TEXT:  
00000000`00000000 00000000`00000000 memory_corruption!BF2042.exe+0x0

Any hints on how I troubleshoot it?

Thanks,

Mike

technical issues
  • -Mik3c-'s avatar
    -Mik3c-
    3 years ago

    Little update here: even if the stability test was ok, the issue seemed to be related to the XMP profile set on BIOS, as soon I've restored the default DDR timings memory corruption exceptions are gone. It's very strange because before the last update BF was able to run even with XMP settings like any other games.

10 Replies

  • -Mik3c-'s avatar
    -Mik3c-
    3 years ago

    Thanks @ATCleeghoofd, yes I know how hw stability is important for BF, btw as soon as I spot a memory corruption I've tested my system using memtest86 by passmark that is actually integrated in my ASUS mobo BIOS toolchain, no problem with 4 steps  tests within 1.5h. Currently I'm using the XMP performance profile, but to be really honest I don't think that the problem is related to hw fault, because I've plenty of different dumps with exactly the same exception and the same stacktrace pattern.

    I'll try to dive into try to understand if some other software that is running on my system could produce an incompatibility (btw I've already added bf2042.exe to the msft defender exclusion list);

    Thanks again,

    Mike

  • -Mik3c-'s avatar
    -Mik3c-
    3 years ago

    Little update here: even if the stability test was ok, the issue seemed to be related to the XMP profile set on BIOS, as soon I've restored the default DDR timings memory corruption exceptions are gone. It's very strange because before the last update BF was able to run even with XMP settings like any other games.

  • ATCleeghoofd's avatar
    ATCleeghoofd
    3 years ago

    Good to hear you are making progress

    can we have a rundown of your hardware specs plz?

  • -Mik3c-'s avatar
    -Mik3c-
    3 years ago

    Yes, sure:

    i9-11900K

    Asus Prime Z590-A (BIOS AMI 1007)

    4x16GB Corsair Vengeance Pro CL16

    Gigabyte 3080 Ti Gaming OC 12GB

    PSU Corsair RM850x (850W)

  • ATCleeghoofd's avatar
    ATCleeghoofd
    3 years ago

    @-Mik3c-

    - Maybe try an update to a newer bios version like 1301 or even 1402
    - 4 times 16GB puts a lot of strain on the Integrated Memory Controller of your CPU, it could be that you need a small SA voltage bump to stabilize it again.
    - Is this a quad channel kit or did you add a 2nd kit ?

  • -Mik3c-'s avatar
    -Mik3c-
    3 years ago

    Thanks @ATCleeghoofd-

    Just updated the BIOS to the 1402; I've restored the XMP profile with the default timings and voltage settings ... later I'll try to make a test directly using the game. Memtest is ok with XMP turned on. In case of further crashes I'll try to tune the VCCSA voltage. Default XMP profile uses these:

    Voltage Values
    CPU Core 1.328 V
    CPU VID 1.385 V
    +3.3 V 3.264 V
    +5 V 4.960 V
    +12 V 12.000 V
    +3.3 V Standby 3.360 V
    VBAT Battery 3.184 V
    DIMM 1.344 V
    VCCIO 1.056 V
    VCCIO2 1.168 V
    VCCSA 1.136 V
    GPU Core 0.756 V

    No I'm not using a quad channel kit, I've 2 16gb kit bought separately, so the memory controller is set in dual channel mode.

  • AndrexoHD's avatar
    AndrexoHD
    3 years ago

    Having the same issue.

    Everything was fine a few months ago before I paused playing for a few months. Then sometime after Season 1 the game crashes itself and even my PC sometimes out of nowhere.

    My specs:

    i9-9900K

    ASUS STRIX RTX 2080 ti

    ASUS Z390-F

    64 GB Crucial Ballistix RAM

    850W bequiet PSU

    I have 4x16 GB RAM (set to 3600 MHz). I already tried changing the slots, but that only seemed to work for like ~3 matches. It crashed again while I was playing the 4th match, if I remember correctly.

    Edit: After setting the BCLK frequency to 100:133 in BIOS (default was 100:100) it seems to work fine for now. I also set the RAM frequency back to 3600 MHz. Because once you change BCLK, it defaults the RAM frequency. So it is 100:133 at 3600 MHz now.

    I shouldn't have to do this. Nobody should have to do this. I don't even really know what it does. And I don't know if it is advisable to do this. But it works... for now.

    Edit 2: I changed my mind and instead just set the MHz to auto (which is 2666 MHz in my case) and changed the BCLK frequency back to 100:100.

    No crashes so far after 2 weeks of playing.

    Fix your game DICE.

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    2 years ago

    Did you people check if the PART ID number from youre Memory is in the CPU / MEMORY support list from youre motherboard ?

    If the PART ID number is not in this list then youre meory is probarly not compatible what could cause issues (especially with BF2042).

    Even broken / faulty memory can be an issues, beaware that memory test software does not always report an error even when memory stick(s) are faulty !!!

    Cheers

    PS if ya got issues with settings XMP / DOCP settings then there is something not ok with youre memory !

    Its possible an bios update could fix compatiblity issues with memory brands / part number !

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