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DJazz69's avatar
DJazz69
4 years ago
Solved

BF2042 on PC - Still unable to connect - error code = 1:4688822970:100J:1004G

Anyone else still experiencing this issue on PC following latest BF2042 patch #3?  Any workaround? error code = 1:4688822970:100J:1004G
technical issues
  • EA_Kent's avatar
    EA_Kent
    4 years ago

    Hi @DJazz69, 

    Can we try out some troubleshooting to see if we can help get you back online? 

    When you have the chance I'd recommend starting out with the basic connectivity steps from the EA Help website. If you're still getting the same error message after that please let me know. Thanks! 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @AwessM93, 

When you have the chance can you try resetting the password for your EA Account to see if that makes any difference? I've seen some cases where that can help with similar issues, so I am curious if it might do the trick here as well. 

You can find more info on how to reset the password at the EA Help website. Once you have the chance to give it a shot please let me know if you're getting the same error. Thanks! 

AwessM93's avatar
AwessM93
4 years ago

Hi,  unfortunately that hasnt done it still same error.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @AwessM93 


    Thanks for letting me know. 


    Did you have the chance to try setting a different DNS in Windows to see if that makes a difference? You can update it through the Windows TCP/IP Settings. Choosing the Manual option will let you enter a DNS of your choice. You can find more info on how to get there at the Microsoft Support website. 

    I usually go with the public Google DNS (Primary DNS: 8.8.8.8; Secondary DNS: 8.8.4.4), but I've also heard from a few people who have said that using the public Cloudflare DNS can also help (Primary DNS: 1.1.1.1). 

    If you're able to give that a shot please let me know if you're still running into the same error. Thanks! 

    • AwessM93's avatar
      AwessM93
      4 years ago

      Hi,

      I have tried that and still hasn't worked. I have also uninstalled the game and re-installed but that hasn't worked. I have no issue playing battlefield 4 online or any other EA game online just battlefield 2042. 

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @AwessM93 

        Thanks for giving it a shot!

        When you've got the chance could you try updating the password for your EA Account to see if that makes a difference? I've seen some cases where that can help with similar errors, so I am curious if it could make a difference here as well. 

        For more info on how you can reset the password check out the EA Help website. Let me know if you're still running into the same error message after that. Thanks! 

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