BSOD playing BF2042

@Froztd  Hey man.
Disconnect all hardware from youre pc (when pc is shut down).
Only connect 1 monitor , 1 keyboard , 1 mouse and 1 headset to youre pc.


Download youre bios version from gigabyte site, extract it to a usb drive.
insert usb drive in a usb port and restart pc
Press END during startup pc, or go into bios by pressing DEL:
Update/flash youre bios to version F28 (the f29XXX YA DONT NEED, CAUSE YA RUN 12TH GEN CPU).

After bios upgrade, youre system will reboot and train youre memory multiple time (3 a 5 times +/-),
Dont worry its not a bootloop !!!

Let it start up windows , then restart and go back into bios:
In bios ya disable the intergrated GPU (Intel(R) UHD Graphics 770
)
Now Enable resizeable bar
Also Disable gigabyte app center
And Enable XMP profile 1

Press F10 to save and exit.
Let it boot windows
Download this GPU driver https://www.nvidia.com/Download/driverResults.aspx/230594/en-us/
And choose custom installation, select for a CLEAN INSTALL.
After install driver reboot system again.

Now lets do  SFC - Windows Health Check
Press Windows key + 'R' ,typ CMD
Press and hold down CTRL + SHIFT and press ENTER.
When User Account Control shows up, click Yes.
Use the following command lines, pressing Enter after each
(make sure you wait till each of the commands is executed properly):

sfc /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

Reboot system and again this command:
Press Windows key + 'R' ,typ CMD
Press and hold down CTRL + SHIFT and press ENTER.
When User Account Control shows up, click Yes.
Use the following command lines, pressing Enter after each
(make sure you wait till each of the commands is executed properly):

sfc /scannow

No errors? test game
If there are still errors / bluescreen , take a screenshot (with phone) and post it here please

Cheers

PS no more errors , connect other hardware one by one and test game each time !!

Thank you for the prompt reply and all the information provided. 

I performed all steps you provided. I will be testing the game tomorrow!

Regards,

Matt

Hello,

Unfortunately even after completing all the steps you mentioned, I am still getting a BSOD. The code is: CLOCK_WATCHDOG_TIMEOUT.

@Froztd  If ya run SFC /SCANNOW , do ya get errors everytime ?

Press Windows key + 'R' ,typ CMD
Press and hold down CTRL + SHIFT and press ENTER.
When User Account Control shows up, click Yes.
Use the following command line:

chkdsk /f

Reboot system, now checkdsk will run before windows boots, dont touch/cancel it.
Let it run and tell us if ya see any errors/fixes

Did ya OC anything in bios (XMP is profile 1?)
Ya use DDR5 memory , what Hz is it capable to run on?
In what slots did ya set those ram stick(s) <-- post photo please.
Can ya tell details about your ram <-- partnumbers ?

Thanks

PS could you this to please

Press Windows key + 'R' ,typ CMD
Press and hold down CTRL + SHIFT and press ENTER.
When User Account Control shows up, click Yes.
Now enter this command:

wmic /output:C:\mb_mem_bios_info.txt memorychip list full&wmic /append:C:\mb_mem_bios_info.txt baseboard get product, Manufacturer&wmic /append:C:\mb_mem_bios_info.txt bios get smbiosbiosversion

At youre C: drive there is now a file called mb_mem_bios_info.txt post this file please !!!

The bolded line is just 1 command, copy and past all !!!

Hello,

I ran SFC /SCANNOW but found no error everytime.
I ran the chkdsk /f but no error were replorted during the scan at boot.

I did try overclocking my PC in the past but these settings are long gone and Bios was reset multiple times to its default settings.

I did set the memory profile to XMP 1 as you suggested in your last email.

The RAM that I'm using is: G.SKILL Trident Z5 RGB Series 32GB (2 x 16GB) 288-Pin PC RAM DDR5 6600 (PC5 52800).

I have attached a picture of the memory slots.

I have also attached a file containing memory and bios information as you requested.

Thank you,

Matt

@Froztd   Ok i did check QVL for memory support at youre MB.
The partnumber F5-6600J3440G16G is not in this QVL.
This does not mean its not compatible, but to be sure ya should contact GIGABYTE for this.

It is possible cause those partnumbers F5-6600J3440G16G arent in QVL can give issues (no stable memory run).
Did ya try to use other XMP profiles, all profiles at 6000mts or lower.
Also try without any XMP profile set.
If ya still got issues/errors, please test youre memory sticks, one by one

When installing a single memory module, we recommend that you install it in the DDR5_A2 or DDR5_B2 socket

Get 1 stick out and run system, test game only with 1 memory stick.
If ya get errors (or not) replace the stick with other one and test again to see if (this) there is a broken memory stick(s).

Ya could use a memory test tool <-- but they do not always show errors , even when stick(s) are broken/damage)

so first test with differen XMP profile (6000 mts or lower) also test with no XMP profile set.
Incase still errors test youre stick if they are faulty/broken (unstable)

Thanks

did ya buy those 2 sticks in one box, or both in their own box ?
ps link from gigabyte motherboard supported memory
https://www.gigabyte.com/nl/Motherboard/Z690-AORUS-MASTER-rev-1x/support#support-memsup

Thank you again.

I will do the testing and contact Gigabyte. 

For your information, I used to play Battlefield with this setup without any issue so I don't think the issue is the RAM not supported by motherboard. This said, it could be because of the XMP profile. I will get back to you when I have more information to provide.

Cheers,

Matt

If you purchased this game from steam, go into steam and then Library and select Battlefield 2042.  Perform a verification of game files.

If you see it repair 3 files, the game will run and be fine again for a while - but this problem will likely repeat. 

It appears that somehow 3 files associated with the EAAntiCheat are being corrupted while playing the game.

Its been happening to me now since July 15, 2024.

The files I see this happening to are:

"EAAntiCheat.GameServiceLauncher.exe"

"preloader_l.dll"

"EAAntiCheat.GameServiceLauncher.dll"

The log of corrected files will be in your "content_log.txt" in the Steam log directory.

I have repaired eaanticheat without success, I have uninstalled and reinstalled eaanticheat, uninstalled and reinstalled bf2042, verified that my system is current with all patches, updates, drivers, etc., checked and verified dxdiag is clean with no problems detected, etc.

My system is running Windows 11 Pro, Intel 14900K CPU, Nvidia 4070 TI etc.

BSOD always pointing to eaanticheat file ending in ".sys"

I've played the game since day 1 without issue, so I don't know if this is something to do with steam or eaanticheat or a combination of both.

dxdiag does show the following crash dumps:

+++ WER1 +++:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: EADesktop.exe
P2: 13.275.0.5788
P3: 66bce690
P4: 0f4b
P5: 67246080
P6:
P7:
P8:
P9:
P10:

+++ WER2 +++:
Fault bucket 1957323830145769750, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: EAAntiCheat.GameService.dll
P2: 0.0.0.0
P3: ab998ec1
P4: EAAntiCheat.GameService.dll
P5: 0.0.0.0
P6: ab998ec1
P7: c0000005
P8: 00000000014ab7e3
P9:
P10:

I purchased the game through the EA platform (Origin back there). I communicated with Gigabytes but received no answer so far. I have tested the memory configuration and I receive a blue screen everytime. I think I'm just going to give up on resolving this issue since it does not happen with any other game such as:

- Call of Duty Warzone 2

- Path of Exile

- Diablo 4

- Sea of Thieve

- Counter Strike 2

- Dota 2

- Dragon Age 3

- The Elder Scrolls Legends

- Civilization VI

I appreciate all the help you've been providing and wish you all the best.

Regards,

Matt