I have been experiencing BSOD on game start with errors :Stop code:BAD POOL CALLERStop code:KERNEL MODE HEAP CORRUPTIONThe game worked just fine for a week,and then it just started crashing PC.Can youhelp?

@Kizotina Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games. Some general troubleshooting steps: Make sure all available Windows Updates and hardware driver updates are installed Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833 Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 Thanks.

@Kizotina RAM overclock? Try lower frequencies.

Just D.O.C.P XMP values 3200MHz,but I will run rhem stock just to try

Windows memory diag tool run without problems,i ran memory at stock speed and game crashed on start as usual.

Bsod | EA Forums

34 Replies

EA_Barry
Community Manager
3 years ago
@Kizotina

Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.

Some general troubleshooting steps:

Make sure all available Windows Updates and hardware driver updates are installed

Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135

Thanks.
Kizotina
3 years ago
@EA_Barry Well that is strange because every other game,including BF3,BF4 works just fine.But I will do what you have sugested.
Rokebo73
Seasoned Ace
3 years ago
@Kizotina post a dxdiag please !
Kizotina
3 years ago
Here
Rokebo73
Seasoned Ace
3 years ago
@Kizotina Hey , if ya open dxdiag , in the lower part of that window ya see SAVE ALL INFORMATION !
Post the file thats created into here please !
Kizotina
3 years ago
Here
DxDiag.txt97 KB
Rokebo73
Seasoned Ace
3 years ago
@Kizotina hey man.
It seems there could be a software or/and a hardware issue.
Now i see multiple errors with installed AMD software (AMD User Experience Program Master )

Uninstall all amd software (for some amd software ya need the amd uninstall tool).
Upgrade youre GPU with latest GPU drive from nvidia 535.98 (do a customized and CLEAN install).

Now also delete content of the CACHE folder, in Documents / BF2042 folder.
Test game and update us.

Cheers.

If BSOD still an issue , please download and install HWINFO64 , run it and select SENSORS ONLY, Keep an eye at Mhz and Temps from CPU and GPU, during gaming, again update us
Kizotina
3 years ago
I did everything you said,still the same issue.Every other game works fine,even 3DMark in loop mode no problems.
Only BF2042 crashes the PC,in fact it even wont start,the moment I click on play game it crashes.
Rokebo73
Seasoned Ace
3 years ago
@Kizotina did ya do this already ?

Press Windows key + 'R' ,typ CMD
Press and hold down CTRL + SHIFT and press ENTER.
When User Account Control shows up, click Yes.
Use the following command lines, pressing Enter after each
(make sure you wait till each of the commands is executed properly):

sfc /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

did it fix anything ? keep an eye at it please !
Thanks
Kizotina
3 years ago
I did that already,didnt help.