Forum Discussion

Dubzaa's avatar
12 months ago

BSOD/PC restart only on BF2042

Experiencing random PC restarts, monitors go black and PC restarts during game play or loading screen, only happens on BF2042, no other games.

This first happened around 3 weeks ago, I scoured the net and found it was related to directx/display drivers, so I used DDU, uninstalled all nvidia related drivers and reinstalled, worked fine since then until today when it happened again with the exact same dump logs.

Don't have any issues on any other games.

Specs;

4080 Super

9800X3D CPU

2x 16GB DDR5 6000Mhz Corsair Vengeance

Error is related to dxgmms2 according to dump files, here is the log; Dump file log 

7 Replies

  • Try disabling XMP memory overclocking in BIOS and see if the crashing stops. It's likely the memory isn't stable at the current XMP frequency.

  • Guinishir's avatar
    Guinishir
    Rising Traveler
    12 months ago

    @Dubzaadon't worry about anything and don't do anything these people on this forum tell you they don't know how to fix it because this is a 2042 problem. I spent weeks following what they were saying and nothing helped

  • Dubzaa's avatar
    Dubzaa
    12 months ago

    Are you having the same issue? I've tested every single one of my components and there are no errors, so at this point the only logical conclusion is that it's a game issue, If it keeps happening I'll just stop playing, sad though, it's a fun game.

  • Guinishir's avatar
    Guinishir
    Rising Traveler
    12 months ago
    @Dubzaa yes it is a directx error, the game has this error since the first day and comes and goes with you have lucky, nobody knows how to fix this, don't trust the "smart" people on this forum telling you to do this and that, the game devs are the only ones that can fix this
  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    12 months ago

    @Dubzaa   Hey man.
    Its possible some hardware/software got an issue.

    1: Make sure windows and all system drivers are up to date!

    2: when is this windows installtion done ? Maybe windows/files isare corrupt.
    Some errors can be fixed with this:
    Press Windows key + 'R' ,typ CMD
    Press and hold down CTRL + SHIFT and press ENTER.
    When User Account Control shows up, click Yes.
    Use the following command lines, pressing Enter after each
    (make sure you wait till each of the commands is executed properly):

    sfc /scannow
    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth

    Reboot system and repeat it again, now only use the SFC /SCANNOW
    command

    3: Make sure your drives healt are ok:
    Press Windows key + 'R' ,typ CMD
    Press and hold down CTRL + SHIFT and press ENTER.
    When User Account Control shows up, click Yes.

    CHKDSK /F /R

    It cannot be check online (when windows is booted).
    It will ask ya to do a check next time ya reboot system.
    Select Y (yes) , reboot system , do not toch any key and let it go.
    This check will need some time (depends an the speed of drive , size and the GB thats on this drive).
    Take a cup of coffee or thea , maybe 2 🙂 and let this check do his thing.

    4: Sometimes its possible some hardware got issues. Any OC (xmp/dcp ect ect or cpu oc) could give errors in bf2042.
    Or some RAM issues , ram thats not in the QVL , or just got broken/faulty.

    5: Always make sure youre system got enough airflow and the space to cool his components with the installed Fan's.
    Is youre system clean (fan's , cpu cool block ect ect ect Dust free?.

    6: Please post also a directx diag log from your system, so we can investigate this for drivers/hardware and or any issues !
    Press Windows + R, type DXDIAG , and press Enter

    A dxdiag window will open, in the middle ya see a button SAVE ALL INFORMATION , click this button.
    Dxdiag log will be saved , post it in this topic please!

    7: Also post brand and type Motherboard ya got in use please !
    What memory brand and type (productnumber) do ya got installed.

    8: Also run this command:
    Press Windows key + 'R' ,typ CMD
    Press and hold down CTRL + SHIFT and press ENTER.
    When User Account Control shows up, click Yes.

    Now enter this command:
    wmic /output:C:\mb_mem_bios_info.txt memorychip list full&wmic /append:C:\mb_mem_bios_info.txt baseboard get product, Manufacturer&wmic /append:C:\mb_mem_bios_info.txt bios get smbiosbiosversion

    At youre C: drive there is now a file called mb_mem_bios_info.txt post this file please !!!
    Thanks.

    Ps the bolded line is just 1 command, copy and past all !!!

    Cheers

    ps ya could also do a system restore to a date when system didnt get this error:
    https://support.microsoft.com/en-us/windows/system-restore-a5ae3ed9-07c4-fd56-45ee-096777ecd14e

  • Hi, I got exactly the same error today when I was loading a new map file. It just went dark and the screen rebooted.... 1v1 error dump like yours, did you manage to solve the problem? ))))))

  • Try disabling your AV before you load BF (includes Defender). I think the Anti cheat isn't playing nice with the AV.

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