Forum Discussion

carsonj493's avatar
carsonj493
Seasoned Novice
14 days ago
Solved

Can’t log into EA account or Reset password (can’t play BF20242)

All this started with me trying to play the BF6 beta. When I went to start it wanted me to sign into my EA account and I couldn’t get it to work, even though I’ve played both NCAA football and BF2042...
login issue
xbox
  • carsonj493's avatar
    carsonj493
    12 days ago

    I was able to get back in to my EA account.

    When I launched an EA game on my Xbox, it told me I had to sign in. It has an option to update your email address if you no longer have access to your old email (which is my situation). I originally tried using my current email address but it didn’t work because I have a newer second EA account that uses my existing account (which is the account I had to use to post this on the forum). 

    Anyways, I had to use someone else’s email address that didn’t have an EA account and when I did that it worked and sent an email to their email with a code to verify who I am on Xbox. 

    I entered that code and was able to sign in and update my password. Now I’m back to playing EA games and I’m able to sign into my account. 

    All that being said, this entire process has been a major pain and EA seriously needs to improve their customer service. 

    Good luck to anyone else out there trying to get back into their account! 

carsonj493's avatar
carsonj493
Seasoned Novice
12 days ago

I was able to get back in to my EA account.

When I launched an EA game on my Xbox, it told me I had to sign in. It has an option to update your email address if you no longer have access to your old email (which is my situation). I originally tried using my current email address but it didn’t work because I have a newer second EA account that uses my existing account (which is the account I had to use to post this on the forum). 

Anyways, I had to use someone else’s email address that didn’t have an EA account and when I did that it worked and sent an email to their email with a code to verify who I am on Xbox. 

I entered that code and was able to sign in and update my password. Now I’m back to playing EA games and I’m able to sign into my account. 

All that being said, this entire process has been a major pain and EA seriously needs to improve their customer service. 

Good luck to anyone else out there trying to get back into their account! 

  • SpecialK425x's avatar
    SpecialK425x
    Newcomer
    12 days ago

    Where’s the option to update email on Xbox?

    • carsonj493's avatar
      carsonj493
      Seasoned Novice
      11 days ago

      I wish I would have got a screen shot. But basically when I launched an EA game it popped up with a white window saying I needed to verify my account or whatever and it showed my old email account.

      However under that it had an option (I think if I pressed “Y” on the controller) that basically said if I didn’t have access to my email anymore I could enter a new email to update the email on my account. 

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