1:860015:89001S:9C:-13561655840
I am receiving 1:860015:89001S:9C:-13561655840 on my son profile on the Xbox s console. I see that this is ongoing for months and many people found creating a new account and signing in with that one seems to resolve the issue. My problem is that his account was set to a child account through the Xbox. I am unable to log in via the Xbox or a different device or browser. Support will not allow me to log in anywhere but the console. I am unable to unlink the account from the game. I also am unable to complete the linking process to manage his account FROM my parent account for this same reason. A cycle of support agents told me I should be able to log in via bf6 or the ea app. I can’t purchase the ea app because his account is a child account. I can’t purchase it for him because I am unable to complete the linking process. Will someone please for the love of god help me. I need a way to create a new account and for him to be able to play on an xbox s. I do not care about saved game data loss, (he has none). I don’t understand how to do this. Please treate me like a veteran with PTSD and little tech experience.
2042 not opening
I have been trying for two days to get 2042 to launch and am out of ideas. Keep getting “we’ve noticed your computer is offline. To activate game on computer using ea account you must be connected to internet” error message. Yes internet is working and my ea subscription is active, everything is updated, already deleted and re downloaded both appsBF6 tag won’t update to new EA ID (Xbox)
I hated my Xbox gamertag so I changed it. My Battlefield 6 tag didn’t update to my new Xbox tag. I changed my EA ID online and it still shows my old Xbox tag. I uninstalled/reinstalled the game and it still shows old Xbox tag. I also unlinked/relinked the EA profile from the Xbox profile after the Xbox showed the new tag; can’t relink til May 26’. Would really appreciate some help, thanks!
Wrongly Banned in Battlefield 2042 – Multiple Appeals Ignored
Hello EA team and community, Platform: PC Ban Date: August 25, 2025 EA Member Since: 2013 🛑 What Happened On August 25, 2025, I attempted to play Battlefield 2042 after a brief break from the game. Upon logging in, I was immediately met with a permanent ban, with no prior warning, notification, or explanation. The only justification provided in my initial appeal response was a general “rule violation” which was later clarified as malicious cheats/hacks under Section 6 of EA’s TOS. This was shocking and confusing. I have never used any form of cheat, exploit, or third-party software that violates EA’s rules. My record across Battlefield titles and other EA games has been spotless for over a decade. 🧾 My Appeals & EA’s Responses I’ve now submitted multiple appeals, and each time, I’ve received the same template response, stating that the “action was correct” and that “no further details can be provided.” The latest response included this exact wording: “After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement. We will also be unable to provide any details regarding our internal procedures. After completing two full investigations into your complaint, we consider this matter closed.” This implies the appeal process is exhausted — but I have received no transparency, no logs, no evidence, and no human explanation. I understand anti-cheat systems cannot disclose everything, but I also believe players deserve a genuine, manual review when bans are applied without cause. 🧠 False Positive Suspected – Possible Cause After researching EA Forums and Reddit, I’ve found dozens of similar reports where users were banned due to false positives triggered by commonly used software, such as: GeForce Experience Logitech G Hub / iCUE / RGBFusion 2.0 Overlays from Discord, Steam, Overwolf MSI Afterburner or motherboard RGB/OC utilities I use some of the above, which are widely known to interfere with Easy Anti-Cheat (EAC) under certain circumstances, even though they’re completely legitimate. 🧍My Account & Conduct EA account active since 2013 Never had any prior bans, warnings, or disciplinary actions Linked to a decade-old Steam account with a 100% clean history Participated in the BF6 beta and passed all security checks, including Secure Boot No cheats, macros, trainers, or network manipulation software ever installed 📢 Final Appeal Submitted (Sept 2025) I’ve submitted one final appeal with the following wording: “I’m appealing a permanent ban from Battlefield 2042 issued without notice on Aug 25, 2025. I’ve never used cheats, hacks, or software violating EA’s TOS. This is likely a false positive, possibly triggered by common apps (GeForce Experience, iCUE, Logitech G Hub, Discord Overlay, etc.) often flagged by Easy Anti-Cheat. I request a manual review by a human representative. My EA account (est. 2013) and linked Steam account both have clean histories across hundreds of hours. If I receive no further explanation or contact from a human rep, I will pursue escalation through Easy Anti-Cheat, consumer protection channels, and public forums. I respectfully request proper investigation. — BowWasTaken” 💸 Consumer Concern – No Notice, No Recourse As a paying customer, I’m also deeply concerned that EA can issue a permanent ban without prior notice or explanation, effectively locking players out of a full-priced game (Battlefield 2042) — especially one that retailed at a premium price point (~$90 AUD or more at launch) and included paid seasonal content like Battle Passes. This raises serious concerns not just for me, but for the broader player base ahead of Battlefield 6’s release. If users can lose access to purchased content without any detailed justification, evidence, or warning, how can players trust the system to treat them fairly in future titles? Digital bans may be necessary in cases of real cheating, but they must be transparent and accountable — especially when tied to paid content. ⚖️ What I’m Asking Please escalate this case to an actual EA representative or community manager for manual review. If this was a false EAC flag, I would appreciate guidance on what triggered it so I can avoid it in the future. I am not asking for special treatment — only for transparency, fairness, and human oversight. 🛠️ Next Steps (If No Resolution) If no contact is made or corrective action taken, I will be pursuing further escalation through: Easy Anti-Cheat (EAC) Support – to determine if the ban was triggered on their end and whether it was in error. Australian Competition & Consumer Commission (ACCC) – as I am an Australian consumer who has paid for digital goods now rendered inaccessible due to an unsupported and opaque ban. Social and public channels (Reddit, Twitter/X, etc.) – in hopes of connecting with EA community staff who can actually address this issue. Thank you for your time. I genuinely hope this is seen by someone with the ability to investigate this properly. Sincerely, BowWasTakenWhy do I keep getting sent back to the lobby after match making?
I keep getting sent back to the lobby after match making!! I have signed out and back in! I have un-installed and re-installed! I have renewed licenses! I have turned the ps5 off and waited them back on and it keeps doing the same thing. I can't understand why or how this is happening and hasn't been sorted!
