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RedDeathAP's avatar
2 years ago
Solved

Can't open battlefield2042 via EA app

Hi. I have my Xbox Pass Ultimate membership for PC and I have Battlefield 2042 installed. Yet I can't play the game. Because there's no play button in EA Launcher and when I visit my EA games library, it says "an incompatible version of game is installed in device. Please uninstall steam version to launch." But I don't even have Steam on my PC.

I have already tried uninstalling and reinstalling the game 2 times. No success. I also tried uninstalling EA Launcher and reinstalling it. Tried clearing the cache via app recovery. Still no successful result.

I contacted support, they suggested some common suggestions, but the problem wasn't solved.

One of their suggestions was to repair the game through Launcher, but there's no such option in the EA Launcher.

I'm stuck and not able to play the game. Does anyone have any solution for this problem? Note that I have already tried uninstalling and reinstalling the game.

Any help is appreciated!

  • For third time's i reinstalled the game and it finally works . 

    I could now play game.

    Thank you anyway 

2 Replies

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @RedDeathAP Hey there! So there is a repair function in the EA App, if you click the 3 dots in the upper right corner of the game tile in your library you should see the Repair option.

    Can you please try this and let us know if you continue to have this issue.
  • For third time's i reinstalled the game and it finally works . 

    I could now play game.

    Thank you anyway 

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