Cross-play OFF - Matchmaking doesn't work

Product: Battlefield 2042
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region North America
On which server did this happen? NA
When did this happen? (dd.mm.yy hh:mm) 10.12.2021
Summarize your bug When cross-paly is OFF I'm unable to join a match. The game is stuck on a matchmaking screen for 3-5 mins and after that, it just cancels matchmaking ("waiting for players to join" screen). This occurs every time in every game mode.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? On a next-gen console turn cross-paly OFF and try to find a match on the North America server.
What happens when the bug occurs? When cross-play is OFF matchmaking doesn't work. The game is stuck on a matchmaking screen for 3-5 mins and after that, it just cancels matchmaking ("waiting for players to join" screen). This occurs every time in every game mode.
What should be happening instead? When cross-play is OFF I should be able to find a match.

‌

X Box Series X user here. When cross-play is OFF I'm unable to join a match. The game is stuck on a matchmaking screen for 3-5 mins and after that, it just cancels matchmaking ("waiting for players to join" screen). This occurs every time in every game mode. So I'm unable to play the game. I'd appreciate any feedback from the devs regarding the matter, at least an acknowledgment of the issue. Thanks.