Forum Discussion

14superED's avatar
4 years ago
Solved

crossplay not working xbox to ps5

Crossplay is not working between my xBox Series X and friends PS4 or PS5. I have gone through all the scenarios, 

  • Make sure the player your trying to find isn't blocked
  • You haven't disabled your Gamertag from searching
  • Make sure your account is searchable

Still NOTHING! Please fix this.

I was able to see one of my friends when he's on PS5 mode, but not PS4 and another friend I can't find on PS5 at all.

Any advice?

  • Hi @14superED You can find information about Gen 4 and Gen 5 for Xbox below. (under "I own both the xbox series X|S and xbox one versions of a game") 

7 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @14superED Is it the same friend that is trying on a PS4 and PS5 or different friends? The Series X is apart of Gen 5 and won't be able to communicate with Gen 4 unless you're running the Gen 4 version.
  • @EA_Illium Thanks for the quick reply. Yes, same friend trying on the PS4 version and PS5 version. how do i run the gen 4 version?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @14superED Sony has a guide here, to make sure were launching the correct version. Under the "

    Switching between PS5 and PS4 versions on your PlayStation®5 console"

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @14superED You can find information about Gen 4 and Gen 5 for Xbox below. (under "I own both the xbox series X|S and xbox one versions of a game") 

  • megell85's avatar
    megell85
    2 years ago

    Man....if this is my issue I owe you a beer.

    I just checked my install on my xbox series x and the game literally says for xbox one.

    I have no idea why it would install that instead of the correct gen....

    Something so simple.  Yet I have been at it for 2 days now trying to find information.  Even been on the phone to Microsoft about it.

    I couldn't find any of my pc freinds. 

    Or even find a single pc person at all.

    Dude 🤣

  • ElliotLH's avatar
    ElliotLH
    Hero+
    2 years ago

    Thread closed as it has not been active since 2022. 

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