Hey everyone, I have poked our teams on the issue.
A quick question what game mode are you trying to do it in? Also can you try over the weekend and see how tits working would help a lot if you can note down when you are trying.
Marking this as solved to highlight that we are investigating.
/Atic
@EA_Leeuw I've tried this and same result. I'm 100% happy to help but PS5 users are reporting the same thing. This is not an isolated issue any longer and this should be pinned for updates.
It isn't my console causing this problem. Not a single other cross play game has this experience. Are developers aware and looking into this at all? I just want to play with other console players, PS5 included. Being forced to play with PC players is ruining the experience.
I'm in the United States, and I've tried at different times of day.
Community ManagerNo, I'm having the same issue reported here. Xbox Series X, with cross play off I cannot join a match. I've tried every troubleshooting suggestion here.
North America.
Please don't twist this to something else, and pass this all along to have this addressed.
Exactly ! in a moment it will turn out that it is our fault ... The game does not work on crossplay on and off!. EA_Leeuw explain to me then why BF V and Fifa work normally.
I'm on the PS5, North America and I can never get a match with cross play disabled. I sit in the matchmaking queue until it eventually kicks me back out to the home screen.
Wow...EA is seriously trying to hide the fact they f-ed up. Trying to confuse the issue and state you have a different problem...they are pulling out all the dirty tricks now to avoid blame.
Xbox series x. Canada. Same issue. With cross play off the game won't load no matter how long I wait. When the dec 8? 9? Patch 3.1? Came out I was able to turn cross play back ON on my console and OFF in my game menu for the 1st time. It worked great for a few hours that first night I was able to play conquest and portal rush with just xbox players. Then last night, Dec 10th, things went back to not being able to play with cross play turned off in game menu just like before when cross play was turned off on the console. More over, the option to turn off cross play in the in game menu has been greyed out again where I have to pop in and out of the game type mode and restart my game to sometimes allow the greyed out cross play option to be toggled off or on..but to no avail because if it's toggled to off, the game still won't load just like before.
How is it this could work for a few hours after the patch and now won't work at all??
I seriously think EA Dice does NOT was crossplay being turned off as they want to appease the PC community over console community by giving them easier kills due to cheats and advantages. Furthermore windows 10 is an app based operating system so the revenues would be higher, data mining better and easier to legally justify some of their illegal data mining practices that go beyond gaming on a PC vs console. Furthermore chip sales and consoles available to buy makes it harder to fill up servers with reduced numbers. Top it off with so much competition for 1st person shooters with COD and HALO and other titles all released at the same time, reduced profit margins means reduced staffing needs and server availability for the game. EA over reached AGAIN by making 2 different cross gen versions of the same game. They had the same problem when xbox one first came out.
So many issues here to unpack. But basically it comes down to the same things...maximizing profits, failing to do the job properly, and not really caring about their customers after the fact.
