Customization disappeared.

For a while now my rewards for upgrades aren't showing up in loadout and I can't customize anything... anybody got a fix? Pretty frustrating to say the least. I've tried ea support and some ai generated "fixes" none of which has worked. I'm on an X Box 6 console and am at a level 72 in the game. Don't remember what level the problem started at. Any help would be greatly appreciated!