Device Crashes while only playing BF2042.

Question

While I playing BF2042, my device crashes not showing any BSOD mesage but it creates minidump file. This problem only while playing 2042 not other games. I could not fix it even fresh install windows. I run tests like Memtest86 and intel cpu test tool. Can someone help me with that. I uploaded a photo. İt is about the crash. Game frezes like this and then device restarts itself.

Minidump file: it says that problem is BF2042 ====> https://drive.google.com/file/d/1oK7wFwVRNqUTRiVE8-uFwiGrFWXZpnYH/view?usp=sharing

rokebo73 · Answer

@OzziKi post a dxdiag please !

ea_barry · Answer

@OzziKi&nbsp;

It sounds like your issue is hardware related if it persists past an OS reinstall.

Some general troubleshooting steps:

Make sure all available Windows Updates and hardware driver updates are installed
Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135

Thanks.

ozziki · Answer

@Rokebo73How can i ? . is it the required file i shared it.

ozziki · Answer

@EA_BarryI dont think so because the only problem is the battlefield 2042. Other games are not causes BSOD. I also tested with aida 64 stress test and no BSOD for 1 hour test.

rokebo73 · Answer

@OzziKi laptop is not getting to hot ?Try this:https://answers.ea.com/t5/Technical-Issues/Season-3-CPU-Issue/m-p/12108791#M37855if ya still get an bsod ya need to check your windows health !first link at EA_Barry messageupdate us please !

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Device Crashes while only playing BF2042.

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