Forum Discussion

Akasja's avatar
Akasja
3 years ago

DirectX DXGI Error Device Removed - Battlefield

Have reasonably new build with just BF 2042 and BF1 installed - no overlays (or anything else for that matter) other than GF Experience.

All has been working fine up until a few weeks ago when BOTH games stopped. I'm not sure if it coincided with a Windows 11 update, a driver update or a game update (2042 updated). Even though BF 1 didnt update I'm now getting the error when playing that game too.

Error happens after about 10 seconds of gameplay in both games.

I've tried:

  • running game as admin
  • rolling back driver (numerious times to different versions back over 10 months)
  • disabling DLSS
  • clear document cache folder
  • cleanboot
  • DDU removed drivers
  • Machine isnt overclocked but ran in Nvidia debuy mode
  • Disabled icue

And nothing fixes the problem. This was a very expensive PC and bought specifically for Battlefield. If I can't play it then its been a total waste of money.

Any help much appreciated

All relevant files attached - including correspondign event log

technical issues

15 Replies

  • Akasja's avatar
    Akasja
    3 years ago

    attached

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    3 years ago

    @Akasja  please do this:
    Memory+Motherboard+bios check part specs

    Press Windows key + 'R' ,typ CMD
    Press and hold down CTRL + SHIFT and press ENTER.
    When User Account Control shows up, click Yes.
    Now enter this command:

    wmic /output:C:\mb_mem_bios_info.txt memorychip list full&wmic /append:C:\mb_mem_bios_info.txt baseboard get product, Manufacturer&wmic /append:C:\mb_mem_bios_info.txt bios get smbiosbiosversion

    At youre C: drive there is now a file called mb_mem_bios_info.txt post this file please !!!
    Thanks.

    the bolded line is just 1 command, copy and paste all !

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    3 years ago

    @Akasja   before ya did update bios to 2204, have ya downloaded and installed
    “Before BIOS update, please download Intel ME update tool from ASUS support site, and update ME firmware to Version 16.1.25.2020 to ensure optimized system settings.”

    Also do a cmos reset , to make sure bios is loaded correctly as soon ya turn on youre system !

    When cmos is reset , go into bios and load optimized defaulst.
    Remember , any overclock done in bios and customization will be reset !
    When problem isnt solve, try to connect drives 1 by 1 to test if an sata port/drive is causing any issues !!!

    update us please !

    (memory sticked in ports a2 and b2 ??)

  • Akasja's avatar
    Akasja
    3 years ago
    @Rokebo73 thanks for coming back to me so quickly

    Where are you getting this from - "“Before BIOS update, please download Intel ME update tool from ASUS support site, and update ME firmware to Version 16.1.25.2020 to ensure optimized system settings.”"

    As you can tell, I've not done that. Any links or suggestions on how to do that much appreciated
  • Akasja's avatar
    Akasja
    3 years ago

    so turned out I didnt have ME installed - now installed it and ran the update tool.

    about to do a CMOS reset - need to google it to see how to do it! lol

    What are you pointing out about the memory sticks?

  • Akasja's avatar
    Akasja
    3 years ago
    @Rokebo73 cmos reset complete and bios loaded optimised defaults.

    Issue still happening.

    Will disconnect drives and test
  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    3 years ago
    @Akasja ok, , test each drive seperate, maybe its and faulty drive or even a faulkty SATA PORT !
    test and find youre issue , keep us up to date !

About Battlefield 2042 Technical Issues & Bugs

Having issues with Battlefield 2042? Join here to report bugs, and find help with, crashes, connectivity and more.13,073 PostsLatest Activity: 55 minutes ago