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mikemarolia's avatar
mikemarolia
New Novice
4 years ago

DirectX error DXGI_ERROR_DEIVCE_LOCK

Happened just now twice in a row; just a total freeze up after coming out of a sniper zoom - see attached screenshot for error message

3 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @mikemarolia

    Errors like this can sometimes point to driver issues. Have you checked to make sure you have the most recent driver installed for your video card? 

  • mikemarolia's avatar
    mikemarolia
    New Novice
    4 years ago

    Hey; yeah all checked everything in that regard - I did see elsewhere about changing the PCIE-e value from Auto to 3 within the bios fixed this issue in some cases however I can't seem to access this setting in my bios so not sure how to change via any other method - any tips welcome!

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @mikemarolia 

    Thanks for following up!

    Do you mind sharing a DxDiag so we can take a look? For more info on how to pull one up check out the EA Help website. Please attach the text file here when you can. Thanks! 

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