Download Stuck on Preparing.. Day 3
Hello everyone.. So.. Been at it for about 3 days now and still no answers from EA or the FAQ's. I've been trying to just download the game on the EA App for the first time since 1/20/2020. I've been...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @ItsYaBoiMitch
Try clearing the cache for the EA App with the instructions here. Thanks!
Did you not read the post at all? I’ve done every cache reset possible: the main reason people come to this site is because they’ve already tried the most basic of the troubleshooting options. It has nothing to do with the Cache for the Microsoft store, EA App or BF2042 in general.
- EA_Aljo
You didn't specify which so I wanted to make sure clearing the cache for the EA App was covered.
Do you have a firewall in place? You could try performing a clean boot and then launching the EA App. That way, we know no other programs are getting in the way of the download.
I've tried the clean boot option before as well. Just because, I ran through it again just to give it a second shot. Still stuck on preparing. And there should be no firewall at all. I've never tried port forwarding or messed with the firewall in any way.
- EA_Aljo
Have you tried deleting and reinstalling the EA App?
