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Dax011SRB's avatar
Dax011SRB
2 years ago

Driver Crash

Product: Battlefield 2042
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce RTX 4070 Laptop GPU Device Id: 10DE 2860 3B5A17AA Part Number: 3757 0010
Enter RAM memory size in GB 32GB (DDR5)
Are you using any software with an overlay? Yes
If yes, can you list them here? Nvidia GeForce Experience and EA App
If you disable this software, does that have any effect? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region Europe
On which server did this happen? On all of them (server is not important in this issue)
When did this happen? (dd.mm.yy hh:mm) Every day.
Summarize your bug Driver crash all the time, every day.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know. Your game crash my drivers and I have everything installed latest (Windows 11 regularly updated and Nvidia drivers – latest 536.23).
What happens when the bug occurs? Game crash.
What should be happening instead? Game should work without crashing every 5min?

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The bug is the same no matter what I do or what game mod I play. I have everything new and updated (drivers and windows). My configuration is mobile (laptop Lenovo Legion) with all new hardware inside, which you can see in my dxdiag log that I have attached to this report. I also connected LG UltraGear 32'' monitor to my laptop which is FHD@165Hz, so my GPU don't even run this game in its native resolution from laptop (2K@240Hz) it runs in lower resolution (FHD@165Hz on LG UltraGear monitor), so I can get maximum performance from it. I turned off everything that could possibly overheat or overuse my GPU, my setup is completely medium-low FHD with all NVIDIA extras turned off and – it still crashes all the time. Please help me. Thank You!

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  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @Dax011SRB, can you check if you can set your GPU to run for everything and see if you still crash with the same error?
  • Seucaj's avatar
    Seucaj
    2 years ago

    Before i had the problem randomly but now i have this crash everytime when i launch BF and it happens on the main menu. I can't even more start one game.

    I don't have problem with my hardware, 0 problem with OCCT.

    I didn't have problem before.

    I think it occured since one week with update 5.0.1

    Thank you for pay attention to your community.

  • Seucaj's avatar
    Seucaj
    2 years ago

    Since i reinstall the game i don't have directx error anymore and the performance are really better.

    I cleared cache of EAapp after reinstalling.

  • Seucaj's avatar
    Seucaj
    2 years ago

    Have you delete all folder of the game after uninstall ?

    In your document library ?

    You can try also to :

    - Disable Nvidia Reflex

    - Disable Hardware acceleration Scheduling on windows 10-11 : System > Display > Graphics Settings  "Hardware-Accelerated GPU Scheduling

    - Clear Cache EA APP

    - Disable all overlay, steam and EAapp

    - Disable all no microsoft services in "msconfig" except EABackgroundService and SteamClient Service.

    Hope that can help you.

  • Seucaj's avatar
    Seucaj
    2 years ago

    And you can try to reinstall your nvidia driver with ddu uninstaller.

  • Dax011SRB's avatar
    Dax011SRB
    2 years ago
    @Seucaj I also work on this computer and I can't disable everything. To rephrase, I will not dedicate a whole computer to just one heavily bugged and unplayable disaster of a game. Uninstalled together with EA app, it's Diablo 4 season these days anyway... 🙂

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