Forum Discussion

Magitech's avatar
Magitech
3 years ago
Solved

EA Play Rewards Missing

My EA Play rewards have been missing for a few months. I have had an unbroken subscription since the launch of 2042, and I believe I am missing several items. One item is the "Ravine" cosmetic for Paik,

technical issues
  • EA_Leeuw's avatar
    EA_Leeuw
    3 years ago
    Hey @Magitech,

    We are unfortunately unable to help with issues related to missing content through the forums I'm afraid. To get assistance with this, you need to contact the customer service team, which you can reach at https://help.ea.com/contact-us.

    Good luck.

3 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @Magitech,

    We are unfortunately unable to help with issues related to missing content through the forums I'm afraid. To get assistance with this, you need to contact the customer service team, which you can reach at https://help.ea.com/contact-us.

    Good luck.
  • Magitech's avatar
    Magitech
    3 years ago

    Can you elaborate on how the "Contact Us" flow is supposed to help? Because after answering a few questions about my printing, it leads to a page with unhelpful steps about "finding"missing content for other games, asking with an unclickable, vague suggestion to contact an advisor. How does one contact an advisor?

    By the way, the only other flow in the Contract Us form is the email button, which is broken, and there is no email link.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Magitech, oh... Thanks for mentioning this. 

    I have created a direct link for you to contact the Live Support team via chat or email. If you are on the chat, don't forget to mention which topic it is about.

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