Community ManagerHello @EA_Leeuw ,
Thank you for your reply. Under normal circumstances I would be inclined to agree with you for a single ISP. But multiple ISPs exactly at the same time? It is quite a stretch.
Anyway, it is no big deal, if it does not work I will do something else, life goes on. That being said though, connectivity issues are the bane of people using EA in general. I would love (and the entire community I am certain) would love to hear from the developers why such issues happen and what they are doing to make the whole experience more robust.
I would like also to point out that my connection has come back eventually. Also when I was checking my internet speed I saw that EA servers were listed as having connectivity issues on Ookla. So it does sound like it was a widespread problem and the source of it seems to have been on the EA side. EA meanwhile did not mention any issues with their servers despite was third parties were detecting.
Community ManagerHey @RedneckWreckTom,
It is very common for multiple ISPs to use the same tech, same servers etc. and all that on the backend, especially if multiple ISPs are available to you in a specific region. They all go over the same line. Hence why I am not really surprised that you're experiencing the issue with multiple ISPs, but not with VPN while still being connected via the same ISPs.
Unfortunately, connectivity issues are an eyesore for all of us. Mainly because a small problem can have a million different causes, or even a combination of them.
All I can tell you is that we have no reported connection issues. If that were different, you also wouldn't be able to connect via a VPN either.
