error "start your game from the distribution platform"

I've tried changing Compatibility mode, but it doesn't work. I paid good money for a product that doesn't work, and I'd appreciate it if EA would take some responsibility/accountability to its users.

I find it misleading to users to declare a solution to a problem that does not work. 

Clearly:

1. a majority of users are experiencing a problem and cannot use your product due to the recent update you have released.
2. they have paid good money for something that does NOT work
3. EA has stated that the problem will be investigated 
4. EA has failed to resolve the problem

All of these conditions has a strong semblance to FRAUD. 

The FTC has strict laws in place to address this perhaps that will be the next call of action should this not be addressed promptly. 

@KrustybobGH Thank you. I hope you enjoy the game 😊🙏