Every Update Patch Fails
Ever since the game have released, every single patch that was released fails to get installed with the exact same error below It's been a full download / reinstall every single time So lets start ...
Forum Discussion
EA_Leeuw
Community Manager
Community Manager@levinOTK, thank you.
Immediately when opening your DxDiag I indeed see that Origin is giving quite a few errors on your PC, all the errors point towards an issue with a .dll called Qt5Core.dll.
Most of the time, this issue is caused by a faulty installation of Origin, or a possible Antivirus or Antimalware program blocking Origin from processing the needed requests.
Do you have any 3rd party Antivirus or Antimalware program installed and actively running by any chance? Other than Windows Defender?
Other players also reported similar issues in the past and while I know that you mentioned that you probably tried the following steps already, I would still like to suggest to perform them again, but a tad different than before.
- First of all; close all Origin / EA related programs/games
- Clear the Origin cache: https://help.ea.com/help/faq/clear-cache-to-fix-problems-with-your-games/
- Manually uninstall Origin (the hard way): https://help.ea.com/help/origin/origin/manually-uninstalling-origin/#hard-way
- Run CCleaner Register cleaner: https://help.ea.com/article/how-to-use-ccleaner-to-fix-pc-issues/
- Restart your PC
- Download/install Origin again via https://www.dm.origin.com/download
Immediately when opening your DxDiag I indeed see that Origin is giving quite a few errors on your PC, all the errors point towards an issue with a .dll called Qt5Core.dll.
Most of the time, this issue is caused by a faulty installation of Origin, or a possible Antivirus or Antimalware program blocking Origin from processing the needed requests.
Do you have any 3rd party Antivirus or Antimalware program installed and actively running by any chance? Other than Windows Defender?
Other players also reported similar issues in the past and while I know that you mentioned that you probably tried the following steps already, I would still like to suggest to perform them again, but a tad different than before.
- First of all; close all Origin / EA related programs/games
- Clear the Origin cache: https://help.ea.com/help/faq/clear-cache-to-fix-problems-with-your-games/
- Manually uninstall Origin (the hard way): https://help.ea.com/help/origin/origin/manually-uninstalling-origin/#hard-way
- Run CCleaner Register cleaner: https://help.ea.com/article/how-to-use-ccleaner-to-fix-pc-issues/
- Restart your PC
- Download/install Origin again via https://www.dm.origin.com/download
Hey @EA_Leeuw , Yep i have attempted manual removal the hard way and cleaned registry, made no difference.
What i'll do is take it further with the AV Vendor (Sophos Home) and see if they are able to produce any logs. I had excluded the entire Origin folder from their AV system, there may have some other protection system that do not follow those exclusion rules.
- EA_Leeuw@levinOTK, thanks for the feedback! Ah yeah, it could indeed be possible that your AV suite is blocking something from Origin or the game, or maybe even Easy Anti Cheat. I hope you get an answer from them soon!
Would you maybe be able to mention it here when you have more information available? Would appreciate it a lot!
