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Vaun2148's avatar
Vaun2148
4 years ago
Solved

Failed to start the game (2)

I have been able to get this error to popup randomly but just exit and relaunch the game and it launches and can play. However, today after 5+ hours with EA Support I have gotten no where but headach...
technical issues
  • th3m4r1n3's avatar
    th3m4r1n3
    4 years ago

    It is definetly EAC (Easy Anti Cheat) and Webroot issue.... I found a good anti virus top rated,  Total AV, so I installed that and uninstalled webroot to see and the game loads right up !! Its on sale for 20 instead of the usual 100  ...  Hopefully something is fixed about this problem soon !! 

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
4 years ago
@Tylerr_Sama, can you post a fullscreen screenshot of the issue happening when you perform a clean boot?
YLD_fox's avatar
YLD_fox
4 years ago

@EA_Leeuw I have the same error. The game was working fine until the last week. I have Win 11 with Windows Defender (no 3rd party AV) with all updates.

I tied everything that I could find:

  1. Running BF2042 repair in Origin
  2. Clean boot
  3. Disable UAC
  4. EAC Service repair utility (EasyAntiCheat_Setup.exe)
  5. EAC Game Errors Solution Guide
  6. EAC Service update - EAC have v5.0 there and BF2042 includes v4.0
  7. Windows System File Checker / Deployment Image Servicing
  8. Running Origin, EAC, and BF2042 as Administrator
  9. Uninstalling and installing back the latest Nvidia drivers and Nvidia Experience
  10. Uninstalling and installing back Origin
  11. Uninstalling and installing back BF2042
  12. Disabling Real-time and Tampering protection in Windows Defender
  13. Other fixes

Nothing helped.

My DxDiag and screenshots are attached.

A couple of observations:

  1. When EAC is launched it always shows 2 EAC splash screens appearing one after another and staying on together (see screenshots)
  2. While I was re-downloading BF2042, when it was partially playable - it worked! I started it and played a round with bots. After this I exited the game, it finished downloading and stoped working again.

All ideas exhausted, need help

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @YLD_fox,

    Please also note that Windows 11 is not officially supported by any EA program or game at the moment. Therefore this can also result in issues.

    But I am very glad to hear that you got it solved again by reinstalling the Nvidia panel! 🙌

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