Forum Discussion

Seasoned Ace

2 years ago

Solved

FIXED - Portal Servers Crashing Since Update 5.0.0 | "Player Removed From Game"

The South African Portal severs crash mid way through the game, the players are booted to the main menu with the prompt "ERROR PLAYER REMOVED FROM GAME Game ended, all players disconnected."...

technical issues

EA_Leeuw
2 years ago
Hi everyone,

This issue has now been resolved.

https://twitter.com/battlefieldcomm/status/1668640224648339458

Apologies for any inconvenience caused.

If you’re still experiencing this issue, please let us know.

Thanks!

Bucko9694

2 years ago

Every single game I join I can only play about 1 to 10 minutes worth of gameplay before I’m kicked with an error message saying “player removed from game, game ended, all players disconnected” how can I fix this I’ve tried all the trouble shooting I can, I’m stuck someone please help

CM edit: edited title for clarity.

Dresta

2 years ago

I really prefer the portal games, but it looks like we just cant use them til they decide to fix the crashing

EA_Leeuw
Community Manager
2 years ago
Hi everyone,

I am going to mark this as Solution for visibility purposes and to collect some information.

The issue is being investigated.

Thanks for all the reports.

Could we ask you the following?

Did this issue occur in Portal or All out Warfare?

What mode? (Player Created or Portal Featured/Which mode?)

How frequently do you experience this issue?

What region are you playing from?

Can you capture & share the server name/instance with the advanced setting active?

[Needs to be within 12 hours to capture logs]

With "Advanced Settings" we mean the Network Performance Bar, which can be found in and turned on by following these steps.
- The-MagMagik
  2 years ago
  I got the issue on Player Created Portal, the server is crashing for no reason, like disconnecting server.
  The frequency of this is like every 30min or something like that, it was mostly on 128 players because when I joined the player portal created 64/64 and it didn't crash once
  I play from Belgium
- ElliotLH
  Hero+
  2 years ago
  @EA_Leeuw wrote:
  
  Portal
  
  Portal Featured - Air Superiority
  
  Multiple times during two play sessions
  
  I didn't capture the information at the time
- InterimAegis
  Newcomer
  2 years ago
  @EA_Leeuw I experienced this last night in official AOW US East rush servers, three games in a row. I tried restarting my console and hard-quitting the game. I was able to play Breakthrough with no issues. On XSX, no capture info.