Forum Discussion

Seasoned Ace

3 years ago

Solved

FIXED - Portal Servers Crashing Since Update 5.0.0 | "Player Removed From Game"

The South African Portal severs crash mid way through the game, the players are booted to the main menu with the prompt "ERROR PLAYER REMOVED FROM GAME Game ended, all players disconnected."...

technical issues

EA_Leeuw
3 years ago
Hi everyone,

This issue has now been resolved.

https://twitter.com/battlefieldcomm/status/1668640224648339458

Apologies for any inconvenience caused.

If you’re still experiencing this issue, please let us know.

Thanks!

EA_Leeuw

Community Manager

3 years ago

Hi everyone,

I am going to mark this as Solution for visibility purposes and to collect some information.

The issue is being investigated.

Thanks for all the reports.

Could we ask you the following?

Did this issue occur in Portal or All out Warfare?
What mode? (Player Created or Portal Featured/Which mode?)
How frequently do you experience this issue?
What region are you playing from?
Can you capture & share the server name/instance with the advanced setting active?
- [Needs to be within 12 hours to capture logs]
- With "Advanced Settings" we mean the Network Performance Bar, which can be found in and turned on by following these steps.

The-MagMagik

3 years ago

I got the issue on Player Created Portal, the server is crashing for no reason, like disconnecting server.

The frequency of this is like every 30min or something like that, it was mostly on 128 players because when I joined the player portal created 64/64 and it didn't crash once

I play from Belgium