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S3SSioN_SoL's avatar
S3SSioN_SoL
Seasoned Ace
2 years ago
Solved

FIXED - Portal Servers Crashing Since Update 5.0.0 | "Player Removed From Game"

The South African Portal severs crash mid way through the game, the players are booted to the main menu with the prompt "ERROR PLAYER REMOVED FROM GAME Game ended, all players disconnected."...
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

Hi everyone, 

I am going to mark this as Solution for visibility purposes and to collect some information.

The issue is being investigated.

Thanks for all the reports.

Could we ask you the following?

  • Did this issue occur in Portal or All out Warfare?
  • What mode? (Player Created or Portal Featured/Which mode?)
  • How frequently do you experience this issue?
  • What region are you playing from?
  • Can you capture & share the server name/instance with the advanced setting active?
    • [Needs to be within 12 hours to capture logs]
    • With "Advanced Settings" we mean the Network Performance Bar, which can be found in and turned on by following these steps.
lSisuBluel's avatar
lSisuBluel
2 years ago
@EA_Leeuw This happens frequently to me while playing All Out Warfare.
Conquest, Breaktrhrough, Rush & TDM, not every game, but sometimes multiple times per game. I've noticed it more frequently after the switch from Origin to the EA App (maybe a cohesion issue between launcher & the game itself?)
I play hardwired to my modem, timezone EST & Ping 30-40

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