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S3SSioN_SoL's avatar
S3SSioN_SoL
Seasoned Ace
3 years ago
Solved

FIXED - Portal Servers Crashing Since Update 5.0.0 | "Player Removed From Game"

The South African Portal severs crash mid way through the game, the players are booted to the main menu with the prompt "ERROR PLAYER REMOVED FROM GAME Game ended, all players disconnected."...
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago

Hi everyone, 

I am going to mark this as Solution for visibility purposes and to collect some information.

The issue is being investigated.

Thanks for all the reports.

Could we ask you the following?

  • Did this issue occur in Portal or All out Warfare?
  • What mode? (Player Created or Portal Featured/Which mode?)
  • How frequently do you experience this issue?
  • What region are you playing from?
  • Can you capture & share the server name/instance with the advanced setting active?
    • [Needs to be within 12 hours to capture logs]
    • With "Advanced Settings" we mean the Network Performance Bar, which can be found in and turned on by following these steps.
Alphasnowdawg's avatar
Alphasnowdawg
Rising Scout
3 years ago

Been running {SWEATS ANONYMOUS} with some Xbox Series S (New Gen) guys for a little over 6 months now and it’s been crashing it seams like every 30 min since the launch of season 5. It has slowed down a little but we were on it last night and out of a 4hr session it dropped twice in the first hour (30min in which seams to be reoccurring) and the 3rd time starting it ran for 1hr and a half without a crash! Then it did do it 2 more times in that 30min period. I’ve had the bad server connection bar at the top since I started the server but it seams like it doesn’t show a red before the crash… We run this server every Mon, Wed, Sat night 10pm CST if you do keep eyes on the portal servers and hope for some feedback to give to my Facebook Battlefield 2042 community. Thank you👍🪖🥾

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