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Kewlbreese's avatar
Kewlbreese
New Rookie
1 year ago
Solved

Game crashing

Product: Battlefield 2042 Platform:Xbox Series X Please specify your platform model. Microsoft Xbox Series S Are you using any software with an overlay? No Which part of the game is the issue hap...
bug
  • EA_Illium's avatar
    EA_Illium
    1 year ago

    Hi @Kewlbreese 

    Thanks fo the additional info, To check have you tried all of the following before?

    • Verify you are not on a Xbox Insider build of your console
    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
1 year ago

Hey @Kewlbreese Does this happen when you try to load into conquest, or after a certain time playing? 

  • Kewlbreese's avatar
    Kewlbreese
    New Rookie
    1 year ago

    It happens randomly.....loading or when I'm in a match....or it freezes then shuts down the console.

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      1 year ago

      Hi @Kewlbreese 

      Thanks fo the additional info, To check have you tried all of the following before?

      • Verify you are not on a Xbox Insider build of your console
      • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
      • Remove any connected device, or additional USB's from the console then restart the Xbox and check
      • Check for updates 
      • Try the steps in our Connection and Advance Connection Guides 
      • Open you're Xbox NAT Type
      • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
      • Persistent Storage 
        • Go to settings > Select Device & Connections > Then Blue-Ray 
        • Select Persistent Storage > Clear Persistent Storage 
      • Alternate Mac: 
        • Go to settings > Select General  > Then Network settings 
        • Go to advanced settings > Alternate Mac address > Select clear 
        • Select restart 

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