Forum Discussion

gaberjr26's avatar
gaberjr26
3 years ago

Game doesn't connect sland sends me back to lobby

I've been having this issue with all EA games and EA games only, where whenever I play with my friends BF 2042 or apex, sometimes the game starts and they go in while I'm stuck in the lobby and can't...
technical issues
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago
@gaberjr26 To confirm do you just notice this on BF2042 and Apex? Which platform are you on?
  • gaberjr26's avatar
    gaberjr26
    3 years ago
    @EA_Illium These are the EA games that I play, i also play fortnite and r6s and ow2 and never faced this issue, only in EA games, I play on a Xbox series X
    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago

      HI @gaberjr26 @SorrowFoundMe When you have a moment can we try going through the following steps?

      • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
      • Remove any connected device, or additional USB's from the console then restart the Xbox and check
      • Check for updates 
      • Try the steps in our Connection and Advance Connection Guides 
      • Open you're Xbox NAT Type
      • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
      • Persistent Storage 
        • Go to settings > Select Device & Connections > Then Blue-Ray 
        • Select Persistent Storage > Clear Persistent Storage 
      • Alternate Mac: 
        • Go to settings > Select General  > Then Network settings 
        • Go to advanced settings > Alternate Mac address > Select clear 
        • Select restart 
      • gaberjr26's avatar
        gaberjr26
        3 years ago
        @EA_Illium Tried it and nothing changed, still facing the same issue while other games run smoothly

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