Forum Discussion
EA_Illium
EA Staff (Retired)
3 years agoHI @gaberjr26 @SorrowFoundMe When you have a moment can we try going through the following steps?
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
3 years ago
@EA_Illium Tried it and nothing changed, still facing the same issue while other games run smoothly
- EA_Illium3 years ago
EA Staff (Retired)
@gaberjr26 To check are there any other profiles on the Xbox that have this issue?- 3 years ago@EA_Illium i have 1 profile which is the one I'm playing with
- TheOnlineGam4r3 years agoRising Hotshot@EA_Illium Problem happen for me on Series X using XS version
If i use xbox one old gen version game is fine
But he XS version bring me back to menu everytime - 3 years ago@EA_Illium I only have a single profile which I use to play and currently having the issue with
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