Forum Discussion

3 years ago

Game doesn't connect sland sends me back to lobby

I've been having this issue with all EA games and EA games only, where whenever I play with my friends BF 2042 or apex, sometimes the game starts and they go in while I'm stuck in the lobby and can't...

technical issues

EA_Illium

EA Staff (Retired)

2 years ago

HI @gaberjr26 @SorrowFoundMe When you have a moment can we try going through the following steps?

Quit the game and other running apps from Quick Resume (For Series X|S consoles)
Remove any connected device, or additional USB's from the console then restart the Xbox and check
Check for updates
Try the steps in our Connection and Advance Connection Guides
Open you're Xbox NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray
Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings
Go to advanced settings > Alternate Mac address > Select clear
Select restart

gaberjr26

2 years ago

@EA_Illium Tried it and nothing changed, still facing the same issue while other games run smoothly

EA_Illium
EA Staff (Retired)
2 years ago
@gaberjr26 To check are there any other profiles on the Xbox that have this issue?
- gaberjr26
  2 years ago
  @EA_Illium i have 1 profile which is the one I'm playing with
- TheOnlineGam4r
  Seasoned Hotshot
  2 years ago
  @EA_Illium Problem happen for me on Series X using XS version
  
  If i use xbox one old gen version game is fine
  
  But he XS version bring me back to menu everytime
- gaberjr26
  2 years ago
  @EA_Illium I only have a single profile which I use to play and currently having the issue with