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gaberjr26's avatar
gaberjr26
2 years ago

Game doesn't connect sland sends me back to lobby

I've been having this issue with all EA games and EA games only, where whenever I play with my friends BF 2042 or apex, sometimes the game starts and they go in while I'm stuck in the lobby and can't...
technical issues
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

HI @gaberjr26 @SorrowFoundMe When you have a moment can we try going through the following steps?

  • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Try the steps in our Connection and Advance Connection Guides 
  • Open you're Xbox NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 
SorrowFoundMe's avatar
SorrowFoundMe
2 years ago

@EA_Illiumhave tried all of those and can confirm it does nothing.

i'm losing my patience. how could you let this annoying bug stays on since 2021? find the fix and give us update immediately

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