Forum Discussion

sulumorr's avatar
sulumorr
3 years ago
Solved

Game lost after transfer between accounts

Hello, after having my game transferred from one account to another by the EA support team, I now have no access whatsoever to the game. The Account the game should be in right now has an empty libr...
technical issues
  • sulumorr's avatar
    sulumorr
    3 years ago

    Hey @EA_Leeuw,

    I uninstalled everything related to EA inlcuding every game on my hard drive. After reinstalling everything I could now see the missing item in my library.

sulumorr's avatar
sulumorr
3 years ago

Ok, after spending another 2 hours with the chat support team and restarting my PC a dozen of times and trying every thinkable way to resolve this issue, there is still no solution. The game is still invisible (at least for me, since the EA support staff confirmed on multiple occasions, that the game is well in the accounts library). It is very frustrating honestly. When I try to start the game out of it's windows folder I get the error message: "You have no access [...]".

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @sulumorr,

    Is this account, where you write these forums posts with, the correct EA account? As in, your new EA account with all the games?
    • sulumorr's avatar
      sulumorr
      3 years ago
      @EA_Leeuw yes, this account is where the game should be.
      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        3 years ago
        @sulumorr, and it's about BF2042 for PC I assume, right?

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