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hgt27's avatar
hgt27
New Rookie
3 years ago

game randomly crash while in-game after clean nvidia driver reinstall

Rig:

  • Lenovo legion 5 
  • 2060 RTX - Laptop version
  • 16GB of Ram
  • 500gb m.2 , sata SSD 500gb (bf2042 is installed on it)
  • Current Nvida Driver (531.18 )
  • Windows 10 - To current update available
  • Internet Connection
    • 12 MB - Download
    • 0.70MB - Upload
  • Attached DXDiag file.

Problem:

  • Start Game
  • Conquest or any other.
  • Playing for a few minutes, sometimes even seconds and it crashes back to desktop

full description:

so , after updating the drivers to the latest version (531.29) and having problems (the game didnt want to start) and having to retrograde to the version (531.18) the drivers and doing a clean install to fix potential issues, it actually created issues such as random crashes while being in any gamemode (crash after some seconds being in) 

i've tried doing multiple time the repair option and then loading a team deathmatch (since it's small maps) but nope it still crashes as for other modes like conquest same thing 

any solutions?

technical issues

3 Replies

  • BigE12631's avatar
    BigE12631
    3 years ago

    Would you happen to know the temps of the cpu and gpu before the game crashed?

  • hgt27's avatar
    hgt27
    New Rookie
    3 years ago

    since it's a laptop temps ,wont the same as a tower pc 
    but i will share it 

    menu im around 92*c CPU / 65*c GPU

    in-game (loading yes because this time i didn't manage to get into a game it crash during loading)
    95*c CPU / 70*C GPU

    for me the temps are alright since it's a heavy resource game

  • hgt27's avatar
    hgt27
    New Rookie
    3 years ago

    @hgt27so i've tried to reinstall my drivers via GeForce experience and it ended up being worse , now i can't even start a VR game or bf 2042 (it crash at the start screen)

    here are the 2 error messages i've gotten

    1st error https://cdn.discordapp.com/attachments/755565608070021244/1086965412236886066/IMG_20230319_114712.jpg
    "translation:
    PAD.BrowserNativeMessageHost.exe
    - Application Error Unknown Software Exception exception ( 0xc06d007e ) occurred in the application at location 0x00007FF964FCD29

    2nd error
    https://cdn.discordapp.com/attachments/755565608070021244/1086965372730736690/IMG_20230319_114903.jpg

    translation:
    DirectX Error
    DirectX function "gpuData.dxTransition Command List->Close" failed with error E_OUTOFMEMORY ("Direct3D could not allocate sufficient memory to complete the call."). GPU: "NVIDIA GeForce RTX 2060", Driver: 53118

    edit : updated to the latest drivers and same issue but no error message

    edit : so i was able to play perfectly until the game crash after a good while like 15m , while being in clean boot and retrograding to Nvidia driver ver 528.24 

    reactivating caused the game to not load a match or not even start and in other game it still says it's due a video memory allocation wich is very strange since my GPU is barely being used while in CPU is used a lot

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