Forum Discussion

4 years ago

Game shows as EA Play trial on account when pre ordered FULL GAME..

Why can I not download the game I paid for.. It shows that it's an xbox pass trial on my PC that has ended. Used it to play early access.

technical issues

krackabuster2

4 years ago

I pre-ordered the standard edition of the game, and did the 10 hour free trial to play it early, now that the trial is finished and the game is released it still says the trial is over and that I have to purchase the game even though I already own it. Please help.

EA_Kent

Community Manager

4 years ago

Moving this over to the BF2042 board.

krackabuster2
4 years ago
Thank you, also I forgot to mention this is on the Xbox series X
- EA_Illium
  EA Staff (Retired)
  4 years ago
  Hey Everyone
  
  Thanks for letting us know about this to check would it be possible to get a screenshot or clip of what it looks like when you try to access the game,
  
  Also to confirm do you own the full game or play through EA Play?
  - Lemon_in_a_Jar
    4 years ago
    So I think I’ve got to the bottom of this
    when taking screenshots for the above post, I looked for proof I owned the game. I had the receipt but in the Xbox store redesign I can’t see where it says “owned” like it used to.
    
    so I went to my games and apps > all owned games > battlefield 2042
    clicked on that and it had a button to install. So it turns out the pre order version of the game is a different ‘game file’ to the trial version. That was not even slightly clear. I’m almost out of space so it didn’t auto download on release day so I guess only a few people will have this issue.