Game shows as EA Play trial on account when pre ordered FULL GAME..
Why can I not download the game I paid for.. It shows that it's an xbox pass trial on my PC that has ended. Used it to play early access.
Forum Discussion
EA_Kent
Community Manager
Community ManagerMoving this over to the BF2042 board.
Thank you, also I forgot to mention this is on the Xbox series X
EA_IlliumEA Staff (Retired)
Hey Everyone
Thanks for letting us know about this to check would it be possible to get a screenshot or clip of what it looks like when you try to access the game,
Also to confirm do you own the full game or play through EA Play?
So I think I’ve got to the bottom of this
when taking screenshots for the above post, I looked for proof I owned the game. I had the receipt but in the Xbox store redesign I can’t see where it says “owned” like it used to.
so I went to my games and apps > all owned games > battlefield 2042
clicked on that and it had a button to install. So it turns out the pre order version of the game is a different ‘game file’ to the trial version. That was not even slightly clear. I’m almost out of space so it didn’t auto download on release day so I guess only a few people will have this issue.
Scrap that. The other version I found was the Xbox one only version. The X | S version still says trial for me
Still registered as a trial even though installed from full disc version
How did you fix this? Experiencing same issue now
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