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A1VaBoss's avatar
A1VaBoss
4 years ago
Solved

I bought the game in EA Desktop, but it dosen't appear

I reserved the videogame and I have the 10 hours trial that EA Access gives you, but when the game released it shows me that I haven't purchased the game.

technical issues
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hey @A1VaBoss,  

     

    Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

     

    If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information. If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one.  

      

    • EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.     
    • Twitter - Select the message icon to get assistance     
    • Facebook - You can select the 'send message' option on the accounts home page  

     

    Thanks! 

6 Replies

  • A1VaBoss's avatar
    A1VaBoss
    4 years ago

    Yes, it appears in Origin. Does this means I bought the game right?

  • A1VaBoss's avatar
    A1VaBoss
    4 years ago

    I see the game, but it apperas that I haven't bought it.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @A1VaBoss To confirm you see the game in your library, but it asks you to purchase again? Would you be able to share how it looks on your end?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey @A1VaBoss,  

     

    Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

     

    If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information. If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one.  

      

    • EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.     
    • Twitter - Select the message icon to get assistance     
    • Facebook - You can select the 'send message' option on the accounts home page  

     

    Thanks! 

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