Forum Discussion

4 years ago

Solved

I bought the game in EA Desktop, but it dosen't appear

I reserved the videogame and I have the 10 hours trial that EA Access gives you, but when the game released it shows me that I haven't purchased the game.

technical issues

EA_Illium
4 years ago
Hey @A1VaBoss,

Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.

If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information. If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one.



EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.

Twitter - Select the message icon to get assistance

Facebook - You can select the 'send message' option on the accounts home page

Thanks!

A1VaBoss

4 years ago

I see the game, but it apperas that I haven't bought it.

EA_Illium

EA Staff (Retired)

4 years ago

Hey @A1VaBoss,

Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.

If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information. If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one.

EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.
Twitter - Select the message icon to get assistance
Facebook - You can select the 'send message' option on the accounts home page

Thanks!