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CHAOS-PHOENIX-H's avatar
CHAOS-PHOENIX-H
4 years ago

keep getting disconnected with code 1:-15353464040

while playing a match I suddenly get disconnected this has only started happening today and I've not managed to finish a single game. it happens at different points in the match can be almost finishe...
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
4 years ago
Hey @thunkco1,

I'm sorry to hear that you're having this issue.

We’ve got basic and advanced troubleshooting steps on EA Help to help you with your connection. Try these steps first to see if they help you stay connected while you’re playing:

Basic: http://x.ea.com/ea/basic-connection-ts

Advanced: http://x.ea.com/ea/advanced-connection-ts

Our number one tip is to hardwire your console to your router. Hardwiring is the best way to have the most stable connection.

Please follow the link(s) below to perform platform specific troubleshooting:

PC: https://support.microsoft.com/windows/fix-network-connection-issues-in-windows-166a28c4-14c1-bdb1-473c-09c1571455d8

PLAYSTATION: https://www.playstation.com/support/connectivity/

XBOX: https://support.xbox.com/help/hardware-network/connect-network/xbox-one-network-connection

For more troubleshooting or other things to try, please reach out to your internet service provider (ISP).
ZipityZooted's avatar
ZipityZooted
2 years ago
@EA_Leeuw I promise it has nothing to do with router/modems. Every other game works except EA based games. I don’t have any troubles with any other game. Every single battlefield game, I can’t even get into a game before it disconnects me. Everything on EAs site says it’s a router problem, it’s 10000000000% NOT that, promise you. So quit spewing that *, thanks.

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