Forum Discussion
EA_Barry
Community Manager
5 years agoIt seems like the Webroot anti-virus software may be causing this.
Disable that software temporarily and check if you can then play, thanks.
5 years ago
Any chance we can get a further update on this issue @EA_Barry ? Haven't been able to launch the game since the Dec. 9 update and I also have Webroot on my system. Have done every other troubleshooting method to no avail except for uninstalling my av. Already reached out to EA support and after spending like 50 minutes in a chat I was told the team was aware of the issue, and to "await a response via our social channels".
Really should not have to uninstall my virus protection software in order to play a game that didn't have that issue 3 days ago. C'mon EA.